Business Systems Analyst, Salesforce Field Service

Description:
Hybrid 4 onsite in Maryland Heights, MO

Our client seeks two Business Analysts to support a Salesforce Field Service workforce management implementation that will optimize technician scheduling, routing, appointment windows, and capacity planning. One role will focus on scheduling and one role will focus on routing. The analysts will partner with product and delivery teams to assess features, define value, shape scope, and establish measurable success metrics while ensuring continuity from intake through delivery.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $65.00 to $72.00/hr. w2

Responsibilities:

• Assess and shape incoming Salesforce Field Service feature requests with Product Management to define scope, users, and business outcomes.
• Author clear business and functional requirements for TechMobile and Salesforce Field Service integrations supporting field technician operations.
• Define value propositions and success metrics for each feature and partner with analytics teams to implement dashboards and reporting.
• Maintain intake-to-delivery continuity so teams understand objectives, measures of success, and user impact.
• Serve as SME for field-operations WFM capabilities including scheduling, dispatch, route optimization, appointment windows, capacity planning, and technician skill matching.
• Collaborate with stakeholders to refine vague ideas into implementable features and validate delivered functionality against defined metrics.

Experience Requirements:

• 5 to 7 years as a Business Systems Analyst with hands-on field-operations WFM experience.
• Subject-matter expertise with Salesforce Field Service or comparable WFM platforms such as Oracle Field Service, ClickSoftware, ServiceNow FSM, SAP FSM, Microsoft Dynamics 365 Field Service, IFS/Clevest, ServicePower, or Skedulo.
• Background supporting 2 to 3 large-scale implementations in a large enterprise environment.
• Proficiency in technician scheduling, geographic route optimization, appointment and capacity planning, geofenced arrival, and skill/qualification matching.
• Ability to translate operational needs into clear requirements and measurable outcomes.
• St. Louis availability. Open to relocation.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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