The North Carolina Department of Revenue ("NCDOR") is undertaking a multi-year, comprehensive Tax System Modernization Program. This strategic initiative will modernize and integrate NCDOR's core tax administration systems and applications, operational workflows, taxpayer service channels, and data structures across five major software release cycles. NCDOR awarded a contract in October 2026 for a Vendor to provide and implement a new integrated tax system. While there is a significant technology shift, this modernization effort is transformational for the agency requiring focus and incorporation of best practices for Enterprise Program and Project Management, Organizational Change Management ("OCM"), Systems and User Acceptance Testing, and End User System Training to ensure successful program execution, quality assurance, organizational readiness, and stakeholder alignment.
Tax System Modernization Program Manager
The Program Manager is part of the Transformation Management Office (TMO). The position reports directly to the Program Sponsor (Chief Deputy Secretary) along with the Technical Program Director and Functional Program Director. The individual leads the planning and monitoring of the program. This role works with various stakeholders on strategic program planning, stakeholder engagement, cross-functional coordination, and program scheduling and resource analysis. The ideal candidate is well-versed in large transformation programs, has exceptional project management skills, and has experience working within the public sector.
Position Responsibilities:
Project Leadership & StrategyCollaborate with the tax system vendor and TMO to develop and oversee a comprehensive tax system modernization roadmap including multiple releases with a detailed schedule, resource allocations, and milestones.
Coordinate with the tax system vendor, Technical Program Director and Functional Program Director from planning and analysis to execution and deployment.
Ensure program management best practices are being followed throughout the program, including effective documentation, communication, and change management.
Identify key program risks and ensure risk mitigation strategies and plans are documented to support program success.
Identify and manage decisions, issues and action items to ensure timely resolution to avoid program delays.
Serve as the primary contact for the tax system vendor Project Manager.
Ensure alignment with other NCDOR IT portfolio initiatives identifying and addressing dependencies, resource constraints and conflicts, and risks.
Create and deliver regular status reports, dashboards and Executive Steering Committee presentations and updates.
Submit required information and comply with the Department of Information Technology reporting requirements.
Develop methods to measure and report on program benefits.
Facilitate Executive Steering Committee and Program Management Governance Meetings.
Ensure contractor onboarding and off-boarding happens timely and aligns with resource planning and program schedule.
Oversee technology and service vendor deliverables according to contract and payment milestones.
Collaborate closely with agency IT leads, business analysts, and third-party contractors to ensure effective teamwork.
Manage Change Requests working with the appropriate steering committee or board to present proposed changes and acquire decisions for approval or rejection.
Stakeholder EngagementCoordinate with other state agencies or third parties to discuss changes needed by other IT departments to support the program (e.g. interface changes).
Collaborate with the Functional Program Director to plan activities associated with the organizational change management strategy and plan.
Participate in planning and attend meetings and discussions with external customers impacted by the new tax system.
Team ManagementLead a cross-functional team of project managers responsible for managing specific aspects of the program (i.e. data conversion, interfaces). Project management staff may fluctuate throughout the life of the program.
Provide guidance, mentorship, and performance oversight to team members.
Budget & Resource ManagementCollaborate with Procurement and the TMO Program Directors on timelines for procuring goods and services to support the program timelines.
Maintain and oversee the staffing plan, ensuring sufficient allocation of NCDOR resources to meet program timelines.
Track completion of contract milestones and payment approval; participate in forecasting future budget needs for the program.
Compliance & Risk Management Collaborate with the Technical Program Director and internal technical team members responsible for adherence to all state, federal, and agency regulations to identify work tasks for inclusion in the program schedule, including dependencies.
Qualifications & Experience
Minimum of 7 years of experience in program or project management. PMP or PgMP certification preferred.
Proven experience managing large-scale modernization or transformation projects, ideally within government or public sector.
Experience with public-sector taxation operations or technologies is a plus.
Experience with Agile project management methodologies is a plus.
Proven experience developing high-quality status reports and dashboards.
Proven experience presenting to executive-level stakeholders.
General knowledge of state and federal regulatory standards for government technology.
Skills
Excellent organizational skills, with the ability to manage multiple tasks and priorities effectively.
Excellent leadership, communication, and interpersonal skills, with the ability to interact with and engage a wide range of stakeholders.
Strong analytical and problem-solving abilities.
Proficiency in project management software (e.g., MS Project).
Proficiency in Microsoft Office, SharePoint and MS Teams; advanced skills preferred.
Required/Desired Skills Skill Required /Desired Amount of Experience Experience in program or project management. PMP or PgMP certification preferred. Required 7 Years Proven experience managing large-scale modernization or transformation projects, ideally within government or public sector. Required 7 Years Proven experience developing high-quality status reports and dashboards. Required 7 Years Proven experience presenting to executive-level stakeholders. Required 7 Years General knowledge of state and federal regulatory standards for government technology. Required 7 Years Experience with Agile project management methodologies is a plus Highly desired 0 Experience with public-sector taxation operations or technologies is a plus. Highly desired 0 Questions No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment. Question3 Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement? Question4 Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement? Question5 Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement? Question7 Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm? Question8 This position is onsite. Is the candidate willing to work onsite full time?