Job Summary:

Copilot Platform Administration
•   Administer and support Microsoft 365 Copilot and related AI services.
•   Manage licensing, configuration, service health, and feature enablement.
•   Evaluate and implement new Copilot capabilities and releases.
•   Maintain service documentation, standards, and operational procedures.
•   Credit allocations and monitoring

Level 3 Technical Support
•   Serve as the senior escalation point for complex Copilot incidents.
•   Troubleshoot:
•   Microsoft Graph grounding
•   SharePoint and Teams integrations
•   Permissions and data access issues
•   Agent functionality
•   Connector and integration failures
•   Credit controls and monitoring
•   Manage Microsoft support escalations and root cause analysis.
•   Advanced solutioning for Copilot agent use case enablement

AI Governance & Service Management
•   Participate in AI governance, capability reviews, and release readiness assessments.
•   Support capability intake, pilot programs, production releases, and lifecycle management.
•   Identify operational risks, dependencies, and support requirements.

Identity & Integration Support
•   Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
•   Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
•   Validate connector configurations and enterprise integrations.

Service Analytics & Adoption
•   Monitor service performance, adoption, and utilization metrics.
•   Support executive reporting and AI value realization efforts.
•   Develop and maintain operational dashboards and service health reporting

Minimum Yrs of Experience, Skills, and Qualifications
•   Minimum five (5) years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support; at least two (2) years should include hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.
•   Strong knowledge of:
•   Microsoft 365 Copilot
•   SharePoint Online
•   Microsoft Teams
•   Microsoft Graph
•   Microsoft Entra ID
•   Power Platform
•   Copilot Studio
•   Copilot Chat
•   Copilot Cowork
•   Experience with ITIL-based service management practices.
•   Experience troubleshooting identity, permissions, and cloud service integrations.

Preferred Skills and Qualifications
•   Microsoft 365 Enterprise Administration experience
•   Copilot Studio or AI Agent experience
•   Microsoft Graph integration experience
•   Power Platform administration experience
•   ITIL certification
•   Microsoft Copilot or AI-related certifications
•   Experience with Azure Foundry

Copilot Platform Administrator

Key skills

About this role