Customer Service Representative

IQ Total Source is hiring a remote Customer Service Representative to support outside sales representatives and serve office-products customers. The role manages orders, quotes, and account questions, builds sales through targeted products, and resolves fulfillment issues for commercial, government, school, and other accounts.

Responsibilities:

• Owning orders, quotes, and account questions by phone, email, and chat
• Building price quotes that win
• Selling targeted products and finding ways to grow every account you touch
• Solving backorders before the customer knows there's a problem
• Working with commercial accounts, state government, schools, and customers buying janitorial/breakroom, furniture, and everyday office supplies

Requirements:

• 3+ years of customer service experience at an office products dealer or wholesaler
• A knack for quoting, upselling, and spotting the next opportunity in an account
• Microsoft Office, Thalerus/Vibe, HubSpot, ClickUp, and Claude (AI)
• If you've used AI tools to work smarter