Senior Application Engineer

EAC Product Development Solutions is hiring a Senior Application Engineer to coordinate and deliver product demonstrations and technical education for clients. The role maintains expertise in PTC products and EAC services, partners with Sales on client engagement and business development, mentors colleagues, and supports client service and operational quality.

Responsibilities:

• Lead the coordination, preparation, and delivery of product demonstrations and mentoring sessions, including developing materials and managing logistics for remote delivery across various geographic locations
• Ensure demonstrations and mentoring sessions meet or exceed established quality and effectiveness standards
• Manage demonstration environments and supporting resources to maximize the effectiveness of client education
• Deliver clear, engaging, and technically accurate presentations tailored to client needs, experience levels, and business objectives
• Maintain strong technical knowledge of applicable PTC products and EAC services
• Attain required technical certifications within prescribed timeframes and attempt limits, as outlined in professional development plans
• Continuously develop product knowledge, demonstration techniques, and industry expertise to strengthen client engagement and technical credibility
• Identify opportunities to improve demonstration materials, processes, and technical learning resources
• Collaborate with Sales to develop demonstration scopes, schedules, and approaches aligned with client needs and sales objectives
• Promote EAC services and PTC products during client interactions by connecting technical capabilities to customer challenges and business value
• Contribute ideas and participate in revenue-generating initiatives for the Technical Sales team and Sales
• Maintain regular communication with Sales team members and designated senior colleagues to support effective coordination and client engagement
• Serve as a technical resource for colleagues by sharing product knowledge, demonstration techniques, and effective client education practices
• Provide constructive feedback and peer review of demonstrations, presentations, and mentoring materials under development
• Support colleagues who are learning new content by sharing resources, offering guidance, and demonstrating effective approaches
• Model professionalism, accountability, collaboration, and a commitment to quality in day-to-day work
• Proactively identify opportunities to improve team effectiveness, share best practices, and contribute to a culture of continuous learning without formal supervisory responsibilities
• Respond to client requests professionally, using established procedures, escalation processes, and company resources effectively
• Manage competing priorities, meet time-sensitive deadlines, and maintain high-quality work while balancing client and business needs
• Communicate potential issues, risks, and resource needs promptly to the appropriate colleagues or leadership
• Perform other duties as assigned to meet evolving business needs

Requirements:

• Two-year technical degree
• Excellent verbal, written, interpersonal, and presentation skills, including the ability to explain complex technical concepts clearly to diverse audiences
• Customer-focused mindset with a strong commitment to client success and delivering measurable value
• Ability to build credibility, establish productive client relationships, and adapt communication and presentation styles to audience needs
• Strong facilitation skills and the ability to engage audiences, respond to questions, and address technical challenges professionally
• Demonstrated ability to mentor peers, share technical knowledge, and provide constructive feedback
• Ability to influence through technical expertise, professionalism, and example rather than formal authority
• Takes initiative in identifying problems, recommending improvements, and sharing best practices
• Demonstrates sound judgment, accountability, and a willingness to support colleagues in achieving shared objectives
• Works effectively across Sales, Technical Sales, and other teams to support client and company goals
• Strong organizational skills and the ability to work independently with focus, discipline, and accountability
• Ability to manage multiple priorities, meet time-sensitive deadlines, and maintain quality in a fast-paced or stressful environment
• Demonstrated ability to collaborate effectively while consistently delivering high-quality work and results
• Willingness to learn new technologies, adapt to changing business needs, and continuously improve technical and professional capabilities
• Must currently reside in the United States of America and meet Federal Contractor compliance requirements
• four-year technical degree
• Experience delivering software demonstrations, adult technical education, or technical presentations in a manufacturer, distributor, or similar technical environment
• Experience with PTC products, particularly Creo and Windchill
• Experience with PTC IoT solutions
• Experience working with a professional consulting services organization
• Hands-on technical consulting, industry-related experience, or technical training involving external client projects