Applications Engineering Support Specialist

Power Technique North America LLC, part of Atlas Copco’s Power Technique business area, is hiring an Applications Engineering Support Specialist to support the deployment and continuous improvement of energy storage systems, generators, and hybrid power solutions. The role conducts system evaluations, testing, validation, data analysis, troubleshooting, and performance monitoring, while collaborating with engineering, service teams, and customers.

Responsibilities:

• Support the commissioning, testing, validation, and performance optimization of energy storage systems (ESS), generators, and hybrid power solutions across diverse customer applications
• Conduct technical evaluations, diagnostics, and data analysis to assess electrical, control, communication, and system-level performance while ensuring compliance with engineering and operational requirements
• Interpret electrical schematics, control logic, and communication protocols (including Modbus and CAN) to troubleshoot issues, support root cause analysis, and improve system reliability
• Collaborate cross-functionally with Engineering, Product Development, Quality, Manufacturing, Service Operations, and customers to support technical projects, product improvements, and solution implementation
• Assist with new product introductions, prototype evaluations, firmware/software validation, and production releases through structured testing, field assessments, and performance monitoring
• Prepare technical documentation, engineering reports, and training materials while providing product knowledge and system operation guidance to service teams, customer centers, and key customers

Requirements:

• The successful candidate must hold Technical diploma or degree in Electrical, Mechatronics, or related field
• Equivalent hands-on experience in power systems, generators, or energy storage systems is acceptable
• Strong hands-on troubleshooting skills in electrical systems, controls, and hybrid power solutions
• Experience with power systems, generators, or battery energy storage systems (BESS)
• Knowledge of PLCs, controllers (e.g., DEIF), and communication protocols such as Modbus and CAN
• Ability to use diagnostic tools, multimeters, and software interfaces for system analysis and troubleshooting
• Ability to communicate effectively with customers, service teams, and internal stakeholders
• Ability to work independently and as part of a team in a fast-paced environment
• Basic proficiency with computers and software tools (Microsoft Office, service platforms, diagnostic tools)
• Positive attitude with a proactive approach to troubleshooting and continuous improvement