Customer Service Representative

System Pavers is hiring a Customer Service Representative to support customers and internal team members. The role handles phone and email inquiries, resolves customer issues, and schedules and confirms appointments with design consultants.

Responsibilities:

• Handle inbound and outbound customer related phone inquiries and ensure that any questions or issues are resolved promptly, professionally, and thoroughly
• Schedule appointments between customers and our design consultants
• Confirm scheduled appointments
• Respond to email correspondence from customers and internal team members
• Stay up to date with all company procedures/ protocol pertaining to the call center

Requirements:

• Customer service/phone presence
• Ability to type at least 50 WPM
• Problem-solving mentality with ability to remain both calm and positive under pressure
• Committed to upholding SP team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity
• eligible to work in the United States
• visa sponsorship is not available for this position