Program Manager - Sales Training and Development

St. Jude Medical Business Services, Inc. is hiring a Program Manager to manage and evolve sales training programs for Abbott’s Neuromodulation division. The role supports seller readiness through training delivery, curriculum and content development, program evaluation, and collaboration with sales and cross-functional partners.

Responsibilities:

• Training Delivery: Facilitate training sessions, workshops, role-plays, and meetings for sales personnel at various levels
• Improvement: Monitor and evaluate the effectiveness of training programs and make necessary adjustments for improvement. Collect and incorporate feedback from trainees and sales leadership to continually improve training programs
• Needs Assessment: Conduct an assessment to identify training needs and skill gaps within the sales team. Collaborate with sales leadership to understand business objectives and tailor training programs accordingly
• Curriculum Development: Design and develop structured training curricula that align with company sales goals and objectives
• Content Creation: Create training materials, including presentations, manuals, SOPs, e-learning modules, and role-plays relevant to training objectives. Ensure all content is current, relevant, and engaging for all participants
• Evaluation: Develop and utilize assessment tools to evaluate the effectiveness of training and learners’ comprehension
• Collaboration: Work closely with cross-functional partners to ensure training alignment with the overall business strategy
• Resource Management: Manage training resources, including materials, products, and budgets
• Compliance and Standards: Ensure that all training materials, presentations, and educational content are prepared in compliance with medical, legal, and regulatory standards
• Coaching: Provide coaching and support to sales representatives to reinforce training concepts and enhance individual performance
• Improvement: Monitor and evaluate the effectiveness of training programs and make necessary adjustments for improvement. Collect and incorporate feedback from trainees and sales leadership to continually improve training programs

Requirements:

• Bachelor's degree
• Minimum 4 years of experience in training or in related medical device area
• 5+ years of experience in sales, sales training, sales management, or other related roles
• Experience in curriculum development, instructional design, or other related roles
• Strong understanding of sales processes, methodologies, and tools
• Knowledge of medical devices and healthcare industry standards
• Strong project management and organizational skills
• Excellent communication, presentation, and interpersonal skills
• Ability to develop and deliver engaging training materials
• Knowledge of adult learning principles
• Knowledge of the MLR review process
• Familiarity with Learning Management Systems (LMS) and training software is a plus