Customer Success Manager - (Healthcare, ROI Services)

Provider1st is hiring a Strategic Customer Success Manager to own a portfolio of healthcare provider clients. The role leads onboarding and implementation of Provider1st ROI services, builds ongoing client relationships, and supports adoption, retention, and growth.

Responsibilities:

• Own the end-to-end customer lifecycle, with equal emphasis on onboarding, implementation and ongoing customer success
• Offer key support for onboarding and implementation of new clients, ensuring smooth transitions, timely go-lives, and strong early adoption
• Act as the primary point of contact, building trusted relationships with client stakeholders
• Drive customer engagement, satisfaction, and retention across your portfolio
• Partner cross-functionally with Sales, Operations, and Support to deliver a seamless customer experience
• Own client escalations from start to finish, working with internal teams to resolve them quickly and keep customers informed
• Provide consultative guidance by understanding client workflows and aligning solutions to their goals
• Identify opportunities for growth and expansion through increased adoption of services
• Monitor customer performance, proactively address risks, and maintain high renewal rates
• Contribute to improving processes and best practices as the Customer Success function scales

Requirements:

• Minimum 5+ years of relevant experience, with 2+ years of focus on strategic customer-facing work
• Strong focus on learning and understanding the goals and strategies of our customers to provide consultative solutioning
• Ability to manage and influence through persuasion, negotiation, and consensus building
• Entrepreneurial, self-sufficient, and self-driven approach
• Comfortable making decisions under uncertainty
• Thorough with attention to detail and a bias towards action
• Strong empathy for customers and passion to achieve revenue expansion & growth
• Analytical and process-oriented mindset
• Strong understanding of value drivers in recurring revenue business models
• Robust project management and client management skills
• Enthusiastic and creative with the ability to inspire others
• Excellent communication and presentation skills - and a commitment to maintain good internal and external relationships
• Passionate about building a business that transforms the healthcare industry
• Experience with sales and post-sales (ideal, but not required)