Product Operations Manager

Vesta builds an AI-powered mortgage loan origination platform. The Product Operations Manager connects product development with customer-facing teams by creating launch and feedback processes and AI-powered workflows that keep information moving between them.

Responsibilities:

• From product to customer-facing teams. Design and run the processes that keep customer-facing teams informed about what's shipping, what's changing, and why: launch readiness, release notes, roadmap updates, and the enablement implementations, support, and sales need before a change reaches customers, plus early access with customers and closing the loop on how each launch went
• From customer-facing teams to product. Design and run the intake process for customer issues, requests, and feedback from implementations, support, and sales: how they're captured, triaged, and routed so they reach the right PM clearly and with the context needed to act, and how the people who raised them hear back on what happened. You spot patterns across customers and make sure the product development team sees them
• AI-powered workflows. Build and maintain the agents and automations that keep information moving in both directions (triage, release notes, roadmaps, feedback synthesis) and turn them into reusable patterns the whole company relies on

Requirements:

• You're proactive and resourceful. You move without being told, figure out what needs doing, and find a way through ambiguity and blockers rather than waiting for someone to clear the path
• You're a strong process designer. You've designed cross-team processes from scratch, owned them end to end, and they kept working after you stepped away
• You're a systems thinker who prefers fewer, better processes. You'd rather delete a process than add one
• You're hands-on with AI. You've built real workflows with LLMs and agents (Claude, ChatGPT, Claude Code, or similar) that other people depend on
• you're comfortable with prompts, scripts, APIs, and integrations, and you're not afraid of a terminal
• You know the tools product and customer-facing teams live in (Linear, Notion, Slack, Zendesk) and have opinions about how they should be set up
• You communicate, verbally and in writing, clearly and concisely: release notes, launch briefings, and summaries that people actually read
• You earn trust without authority. PMs, engineers, implementations, support, and sales see you as the person who makes their week easier, not as process police
• You have experience in product operations, program management, or a similar role at a B2B software company
• Bonus points if you've run launches for enterprise customers, where customers have to be prepared for change (configuration, training, rollout)