Project Management Manager - HCM

The hiring company is confidential. The Project Management Manager leads the HCM Services project management team, overseeing implementation delivery, financial accountability, customer satisfaction, and operational improvement.

Responsibilities:

• Lead, coach, and develop a team of Project Managers supporting HCM implementations, setting clear expectations and accountability
• Monitor PM performance through scorecards, project metrics, and regular portfolio reviews; address gaps through coaching, development plans, and corrective action
• Maintain visibility into the full implementation portfolio, including project health, milestones, timelines, and resource capacity
• Oversee project financials, including budgets, contracted vs. actual hours, remaining effort, and profitability
• Identify projects at risk of delays, budget overruns, or customer dissatisfaction and drive corrective action
• Serve as the escalation point for customer concerns and partner with PMs on resolution strategies to restore customer confidence
• Ensure consistent application of project management standards and implementation methodology through routine audits of documentation, financial tracking, status reporting, and customer communications
• Develop and implement standardized processes, reporting, and PM tools to improve efficiency and portfolio visibility
• Partner with HCM leadership, Implementation Managers, and Finance on forecasting, resource planning, and reporting on project performance, risks, and team capacity
• Lead special projects and process improvement initiatives as assigned

Requirements:

• 5+ years of project management experience, preferably within HCM, HRIS, payroll, or enterprise software implementations
• 2+ years of people management or project management leadership experience
• Experience managing complex implementation projects, customer relationships, and project financials
• Strong understanding of project scope, resource management, forecasting, and delivery methodologies
• Strong financial acumen, including hours management, profitability, and scope control
• Proactive approach to risk management, identifying issues before they escalate
• Excellent leadership, communication, analytical, and problem-solving skills
• Ability to manage competing priorities and drive results in a fast-paced environment
• Smartsheet
• Microsoft Excel
• Project reporting and portfolio management tools
• Bachelor's degree in Business, Project Management, Information Systems, or related field preferred
• equivalent experience considered