Customer Service Representative - Remote

PRN Ambulance is hiring a Customer Service Representative to answer and triage incoming calls to its Communications Center and direct callers to the appropriate resource. The role coordinates patient referrals and transport while documenting communications and providing customer service.

Responsibilities:

• Able to operate a multi-line, computerized phone system as well as radio communication equipment
• Able to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program
• Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers
• Develop a high degree of familiarity with Company service areas and medical facilities
• Demonstrate exceptional customer service skills with both internal and external customers
• Comply with all Company and customer policies and procedures as they pertain to the coordination of patient referral and transport
• Demonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation
• Attend all mandatory meetings and trainings
• Perform all other duties as assigned

Requirements:

• High School Diploma, GED, or equivalent
• Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience
• Ability to type a minimum of forty (40+) words per minute
• Demonstrate ability to communicate clearly and professionally both verbally and in writing
• Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
• Ability to accurately take incoming request while simultaneously documenting the information electronically
• Previous work experience as an EMS Dispatcher or Communications Technician
• Emergency Medical Technician (EMT) certification