Customer Success Manager | Implementation & Client Growth

Respage provides marketing, reputation management and AI-powered technology for multifamily communities. The Customer Success Manager guides clients through implementation, training and adoption, resolves issues, connects services to client goals, and identifies opportunities for account growth.

Responsibilities:

• Lead kickoff, implementation and the first 90 days of training and adoption
• Be a trusted, proactive contact for your assigned clients
• Connect services and results to each client's goals
• Coordinate solutions and follow through on issues
• Recommend relevant upsells and expansions that fit each client's needs
• Keep commitments, account activity and project details organized

Requirements:

• 3+ years in customer success, account management, implementation or similar client-facing work
• Clear communication, strong organization and dependable follow-through
• Comfort learning software, solving problems and managing multiple accounts
• A consultative approach to growth: listen first and recommend what fits
• Comfort using AI daily to work smarter while checking its accuracy
• Applicants must reside in Pennsylvania, Delaware, New Jersey, Ohio or Florida
• Multifamily or digital-marketing experience