Technical Services Engineer ( Protection Relays )

ERLPhase Power Technologies Ltd. designs and manufactures protection relays and disturbance fault recorders for the electric power industry. The Technical Services Engineer supports customers with product application, training, technical problem-solving, installation, and commissioning, while also supporting sales, marketing, and product development.

Responsibilities:

• Help customers apply ERLPhase products through visits, demonstrations, training courses and telephone contact
• Meet with our customers to determine the feature sets that our products need to have in order to succeed in the marketplace and provide this information to the Marketing team
• In collaboration with the other members of the Technical Services Group, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations etc
• Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements
• Assist in the preparation and presentation of successful proposals for ERLPhase products, services and systems
• Be a secondary customer contact on primarily technical matters
• Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving ERLPhase products, both on-site and from ERLPhase offices
• Participate in industry technical meetings such as NASPI, IEEE PSRC, etc
• Provide input to the content for manuals, datasheets, ordering guides and other literature used by customers
• Provide support for ERLPhase marketing, sales, application engineering and development activities
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
• Develop and maintain an expert level of knowledge about ERLPhase products and solutions for electric power system protection and automation
• Complete assigned work within agreed schedule and budget to a high level of quality
• Assume Project Management role on assigned projects
• Fulfil supervisory duties as assigned

Requirements:

• Demonstrated customer satisfaction by providing top quality customer service problem solving to current and potential customers and by providing technical support to the Sales team
• Has developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders)
• Able to manage their time effectively while working remotely on multiple demands
• US Citizens/Green Card Holder
• B.S. in Electrical Engineering is mandatory
• 8-10 years' experience working with relays and recorders
• Working knowledge of electric power systems and practices and philosophies
• Working knowledge of protective relay application at utility or engineering firm and industry practices
• Experience with EMTP, load flow and short circuit studies
• Passion for our customers to see them and ERLPhase succeed
• Excellent technical training, speaking and writing skills
• Ability to work cooperatively in a team environment
• Very strong computer and business software skills
• Exceptional organization and "get it done" skills