Customer Success Manager - Digital Paid Media - AI and Automation First

Eulerity is hiring a client-facing Account Manager to own brand relationships and lead paid media performance strategy. The role includes onboarding clients, developing cross-channel plans, reviewing performance, optimizing campaigns, growing accounts, and advocating for clients internally.

Responsibilities:

• Your book of business. You'll manage a portfolio of multi-location and franchise brands. You're the person they call when something matters
• Onboarding. You'll run a high-touch onboarding process that sets up a long-term partnership from day one
• Performance strategy. You'll build cross-channel plans across Google Search, Meta, YouTube, Display, and emerging channels, tied to each client's business goals and not just their media budget
• Business reviews. You'll lead reviews that tell the real story in the data and bring a clear point of view on what to do next
• Optimization. You'll work with our Technical Account Managers to monitor delivery, diagnose performance, and adjust campaigns
• Growth. You'll find and close expansion opportunities through thoughtful upsells that make sense for the client, not ones pushed for quota
• Client advocacy. You'll represent your clients inside Eulerity, working with Product and Engineering so that what we promise gets delivered

Requirements:

• 3–5 years in account management or client strategy at an ad agency, ad tech company, or media company
• Hands-on experience in Google Ads and Meta Ads Manager. You've personally built, managed, or directed campaigns, not just reviewed reports someone else built
• Experience managing client budgets across multiple accounts at the same time
• A track record of growing accounts, not just retaining them
• The ability to take performance data, find what's driving results, and present a clear recommendation to senior stakeholders
• Experience with franchise or multi-location brands, and an understanding of how corporate and franchisee decision-making differ
• Familiarity with YouTube, Display, or programmatic buying
• Experience in a SaaS or platform environment
• Strong Excel and PowerPoint skills