SAM team member

Key Responsibilities
Develop, test, implement, and support solutions for collecting, processing, validating, normalizing, enriching, integrating, and reporting SBOM data.
Translate approved business and functional requirements into technical requirements, user stories, development tasks, and working solutions.
Develop integrations and automation between GitLab, JFrog Artifactory, ServiceNow SAM, Flexera, Technopedia/DejaCode, and other supporting systems.
Develop processes to identify and normalize commercial, open-source, and embedded software components and associate them with applications and software records.
Correlate SBOM component data with software license, entitlement, and inventory data to support license compliance and risk identification.
Support CycloneDX and SPDX formats and identification standards, including Common Vulnerabilities and Exposures (CVE), Common Platform Enumeration (CPE), and Package URL (PURL).
Develop reporting, dashboards, data-quality monitoring, and exception-handling processes for SBOM solutions.
Troubleshoot and resolve integration, processing, and data-quality issues.
Develop, configure, test, and support ServiceNow SAM solutions and the SBOM Module using platform best practices and a configuration-over-customization approach.
Develop solutions supporting software discovery, normalization, licensing, entitlements, reconciliation, compliance, optimization, lifecycle management, software approval, and unauthorized software remediation.
Develop and maintain ServiceNow request management capabilities, including catalog items, RITMs, approvals, tasks, notifications, routing, and automated workflows.
Develop and maintain integrations, APIs, scripts, workflows, scheduled processes, reports, and automation supporting SAM processes.
Collaborate with ITAM Solutions and ServiceNow Platform teams to ensure solutions meet platform standards and technical requirements.
Review ServiceNow releases and support enhancements or changes affecting SAM and SBOM capabilities.
Use Agile practices and Jira to manage development tasks, user stories, defects, testing, and delivery activities.
Perform developer and unit testing and support functional and user acceptance testing.
Maintain technical documentation and follow established change management and deployment processes.
Support implementation, knowledge transfer, production validation, and troubleshooting.
Manage multiple development activities and enhancements.
Participate regularly in scheduled after-hours and weekend deployments, upgrades, releases, and production implementations.

Required Qualifications
5+ years of experience
Bachelors Degree

Skills
ServiceNow Development and Configuration
ServiceNow Software Asset Management (SAM)
ServiceNow Request Management
Software Bill of Materials (SBOM)
REST APIs
JavaScript
Systems Integration
Flexera
ServiceNow CMDB
GitLab
JFrog Artifactory
Technopedia/DejaCode
Jira
Data Processing and Data Quality
Software Asset Management
Requirements Gathering
Technical Documentation
Agile Delivery
Troubleshooting and Issue Resolution
Knowledge Transfer
Change Management

Schedule
Start date: 2026-11-12