Title: - Engineering - Engineer - Field Service (Entry Level)
Location: Remote
Duration: 12 months (with possible extensions)
Remote Position
Job Description:
Field Engineering consists of the analysis of requirements and assessment of changes. It also includes consultation and negotiation with customers involving installation, modification and repair of equipment and products in field locations. Work independently or coordinate activities of other staff to install, modify, test or repair Company products and equipment. Represent the Company in negotiating agreements, resolving highly complex technical, logistics and business issues while promoting and maintaining good customer relations and protecting the Company's interests. The Field Engineer I will have the following responsibilities: Execute site project management and technical leader duties. Support warranty administration and troubleshooting issues. Addresses customer service requests and leads customer issue resolution during warranty and post-warranty periods. Responsible for pre-planning, site scheduling, field engineering, oversight and direction of other field resources, commissioning, control system startup, and project handover to customers. Works closely with project managers, customers and supplier representatives to ensure financial performance, quality project installation, timeliness, and customer satisfaction Respond to customer call out services requests. Manage relationships with customers, business partners and suppliers, both internal and external, during installation, site commissioning and startup phases.
Qualifications Requirements: Industrial automation, Electrical, or electronic engineering degree from an accredited university or college (or a High School Diploma GED and a minimum of 1-2 years of industry experience) 1-2 years of field engineering experience in similar industry sectors. Ability to troubleshoot at all levels, from field devices to control system, and networking Must be able to generate immediate credibility with customers, suppliers, GE project management engineering communities. Strong customer focus, interpersonal, and computer skills Ability to multi-task in a dynamic, geographically dispersed team environment is required. Extensive application design knowledge Effective written and oral communication skills with excellent spoken and written skills. Customer-focused skills, demonstrated by experience in field services, customer services or project management, are essential. Possess a valid driver's license and passport (or able to obtain). DESIRED Previous industrial field service experience. Controls experience to equipment that functions as a prime mover. Electronics and or mechanical trouble shooting skills. Hands-on approach Computer skills, familiarity with MS Office, TCP IP configuration. Ability to learn other software tool applications to support HMI and application changes (Cimplicity, Intellution, Toolbox, GAP, etc.). Prior mechanical maintenance experience preferred. Solid verbal and written communication skills Ability to read and interpret mechanical and electrical drawings. Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines. Ability to set and meet aggressive goals and targets.
