Position Overview
Mecklenburg County IT Services (ITS)is seeking an Endpoint MDM Deployment Contractor to support the County's Unified Endpoint Management (UEM) team. The contractor will play a critical role in the County's Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices.
Key Responsibilities
The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:
Configuring and setting up mobile devices in alignment with the County's Evergreen Refresh program.
Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.
Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.
Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
Maintaining accurate deployment, inventory, and support documentation.
Ensuring compliance with County IT security standards and best practices during all deployment and support activities.
Qualifications
Required Skills/Experience
Hands-on experience with mobile device deployment and configuration, including iOS platforms.
Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
Strong organizational skills for managing device scheduling, tracking, and handoffs.
Ability to work collaboratively in a team environment while providing excellent customer service.
Strong attention to detail and commitment to IT security practices.
Preferred Skills/Experience
Prior experience with large-scale device deployment projects.
Knowledge of County or government IT operations, policies, and security standards.
Familiarity with device lifecycle management and e-cycling processes.
Required/Desired Skills Skill Required /Desired Amount of Experience Hands-on experience with mobile device deployment and configuration, including iOS platforms. Required 3 Years Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar). Required 3 Years Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills. Required 3 Years Strong organizational skills for managing device scheduling, tracking, and handoffs. Required 3 Years Ability to work collaboratively in a team environment while providing excellent customer service. Required 3 Years Strong attention to detail and commitment to IT security practices. Required 3 Years Questions No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question2 All work must be completed on-site. Do you agree to this requirement? Question3 Your candidate must be able to attend an in-person interview. Do you agree to this requirement? Question4 What is your candidate's email address? Question5 How soon can your candidate start if selected for this opportunity? Question6 Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req? Question7 Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes. Question8 Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country? Question10 Payment for all approved hours will be paid at the straight hourly regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement? Question11 Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?