Sales Operations Analyst – OEM

 

Everpure is seeking a detail-oriented, self-motivated, hands-on Operations Analyst to support the expansion of our global partnership with Nokia. The strategic partnership spans complex OEM fulfillment, joint telecom solutions, and multi-region supply and support models.

In this role, you will serve as the operational backbone for the Nokia business, supporting order-to-cash workflows, managing price books and quotes, coordinating lab evaluation logistics, tracking incentive programs, and aligning internal cross-functional teams (Legal, Finance, Deal Desk, RevAcc, and Support).

● Support with quoting, POs intake, and fulfilling orders across standard OEM and "OEM Lite" sales motions.

○ Serve as the central operational point of contact for field requests (nokia.quotes and nokia.presales distribution lists)

○ Intake of Nokia Deal Registration and Quote Request

○ Quote process OEM and OEM Light: creation, approval, submission to Nokia

○ Quote process alignment in OEM Light: produce quotes for support only, and connect those with the HW/SW quote to end-customer (coordinate with Everpure end-customer sales team)

○ Updating of Quote Tracker (internal and Nokia)

○ Keep track of Quote SLAs and feed that back into MBRs

● Interface daily with Deal Desk, Field Sales, and Regional Teams to support order intake and ensure correct booking, fulfillment, and accurate CRM maintenance.

○ Review Nokia orders and support with order booking according to agreed SLAs

○ Update Nokia on the delivery status of the orders

○ Expedite orders when necessary

○ Keep track of orders delivery accuracy and feed that back into MBRs

● Coordinate custom supply models and delivery processes.

○ Coordinate PERs with Nokia

○ Trigger install services team once PER is received

○ Update final install addresses in SFDC

● Monitor and audit OEM incentive funding commitments and track payments to Nokia.

● Assist in generating sales reports and in MBRs with Nokia.

● Manage logistics, inventory, and Evaluation Agreements for lab equipment allocated across global integration labs (e.g., Sunnyvale, Tampere, Naperville).

● Track action items from weekly cadence meetings and MBRs

● Keep our SOP always updated

● Liaise with OEM PM to shape internal processes and tools to better support the OEM model

● Maintenance of the Everpure-Nokia Microsite.

 

● Experience: min 3 years of sales operations, deal desk, or partner operations experience in enterprise IT, storage, or telecommunications environments.

● Familiarity with OEM sales models or other complex order-to-cash processes, multi-tiered channel structures, and hardware/software support models.

● Proficiency in CRM software (SFDC), ERP system workflows, deal desk procedures, and financial reporting.

● Ability to drive alignment across cross-functional teams, specifically Deal Desk, Logistics, and Global Sales.

● Capability in modeling and process documentation (e.g. SOPs, RACI diagrams).

● Languages: English. Other languages a plus (Spanish, Portuguese, French)

● On-time turnaround and accuracy of OEM price quotes and booking execution.

● Smooth implementation and compliance of OEM / OEM Lite SOPs.

● Accurate financial tracking and reporting.

● Efficient lab equipment deployment and contract turnaround.