Lead Product Designer

SCIGON is seeking an experienced Lead Product Designer to provide senior-level product design leadership across customer-facing digital experiences. The role leads complex design initiatives from problem definition through implementation, partnering with cross-functional teams to deliver intuitive, accessible, and measurable user experiences.

Responsibilities:

• Lead experience design for complex features, journeys, and product initiatives across mobile applications, web platforms, self-service interfaces, loyalty programs, and other digital touchpoints
• Translate customer needs, business objectives, research insights, and technical constraints into clear experience strategies and executable designs
• Own work from problem framing through user flows, interaction design, prototyping, validation, detailed design, and implementation
• Partner with Product and Engineering teams to influence requirements, priorities, tradeoffs, and delivery decisions
• Use research, analytics, usability testing, and customer feedback to identify opportunities and validate solutions
• Apply and evolve design system patterns while ensuring accessible, consistent, and high-quality user experiences
• Lead design critiques and cross-functional working sessions, clearly communicating design rationale and recommendations
• Provide design quality assurance and partner with Engineering throughout implementation to ensure experience excellence
• Mentor and provide design guidance to other designers when appropriate, without formal people-management responsibilities

Requirements:

• Demonstrated experience leading product design for complex digital products or connected customer journeys
• Strong portfolio demonstrating product thinking, interaction design, systems thinking, visual design execution, and measurable business outcomes
• Advanced proficiency in Figma, prototyping, interaction design, information architecture, accessibility standards, and design systems
• Experience independently navigating ambiguity and aligning cross-functional stakeholders
• Strong understanding of customer research methodologies and data-informed product design practices
• Excellent facilitation, communication, and stakeholder management skills
• Experience supporting consumer-facing digital products within retail, e-commerce, hospitality, marketplace, loyalty, subscription, or similarly complex customer experience environments preferred