This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

Job Responsibilities:

Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
Actively participates in the training of all Customer Service personnel including new hires
Monitors the flow of orders to and from the Customer Service Department
Deletes, correct, or re-enters patient orders as deemed necessary
Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

Qualifications

Read and analyze documents such as patient orders
Comprehend pharmacy prescription terminology
Effectively communicate with co-workers and patients alike
Help with the training of employees
Calculate figures and amounts in reference to frequency and doses dispensed
Apply common sense understanding to carry out oral and written instructions
Fairly reprimand and verbally discipline employees in accordance to approved procedures

Education and Experience:

High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
Computer entry experience necessary

Sr Customer Service Rep

About this role