Data Entry Clerk

Department: Finance

Employment Type: Fixed Term - Full Time

Location: Alcester

Reporting To: Tammi Clark

Compensation: £28,000 / year

Description

Key Responsibilities

• Managing customer accounts, including account set up and closure.
• Reviewing billing information and ensuring customers have been charged correctly.
• Investigating discrepancies and identifying root causes.
• Managing large volumes of data with a high level of accuracy.
• Resolving customer account and billing queries.
• Speaking with customers over the phone, including handling sensitive and sometimes challenging conversations.
• Working closely with internal teams to resolve complex issues.
• Identifying opportunities to improve processes and reduce errors.
• Supporting vulnerable customers with empathy and professionalism.

Skills, Knowledge & Expertise

• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Confidence working with data and systems.
• The ability to investigate issues and make informed decisions.
• Strong communication and customer service skills.
• A resilient and professional approach when dealing with difficult situations
• The confidence to challenge, question and seek improvements.

Job Benefits

• Hybrid working
• 25 days annual leave plus bank holidays
• Company pension scheme
• Ongoing learning and development opportunities
• Supportive and collaborative team environment
• Career progression opportunities within a growing organisation