L3 Cloud Services Engineer

Align is seeking an L3 Cloud Services Engineer for its Managed Services team. The role administers and supports Microsoft cloud and Windows-based infrastructure, resolves complex escalations, assists with client onboarding and training, and helps maintain secure, stable IT environments.

Responsibilities:

• Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD)
• Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues
• Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure
• Administer Windows Server environments (2019/2022/2025)
• Deploy and manage Azure Virtual Desktop environments
• Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations
• Assist with onboarding activities including technical assessments and new client training
• Ensure accurate and thorough documentation of systems, procedures, and policies
• Address post-project support tickets escalated by Level 2 and Level 3 operations teams
• Maintain infrastructure integrity through proactive maintenance and compliance efforts
• Lead or assist with client disaster recovery tests and associated documentation

Requirements:

• 5–8+ years of experience in Microsoft Windows-based systems administration and support
• Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS
• Hands-on experience managing and troubleshooting Office 365 and Azure AD
• Experience with Azure AD Connect, hybrid environments, and access management
• Proficiency with Exchange Online, including mail flow rules and retention policies
• Working knowledge of Microsoft Cloud App Security, including alert response and configuration
• Familiarity with the configuration and management of endpoints via Microsoft Intune and JAMF
• Experience with multi-site Active Directory environments
• Exposure to diverse hardware platforms (e.g., Cisco, Dell, IBM, HP, blade servers)
• Solid understanding of core networking concepts and services (TCP/IP, DHCP/DNS, IIS)
• Experience with file sharing technologies such as Azure Storage Accounts, Azure File shares, and DFS
• Experience with the deployment and configuration of Azure Virtual Desktop
• Excellent communication skills, with the ability to translate complex technical concepts to various business units
• Self-motivated, with the willingness to go the extra mile
• Knowledge of security policies, compliance standards, and server hardening best practices
• Background in documenting builds, configurations, and support processes
• Microsoft certifications (e.g., Azure Administrative Associate, AZ-104, Azure Solutions Architect, AZ-305) are a plus