Manager of Project Management Office

Bold New Solutions, Inc. (BNS) is hiring a Manager of the Project Management Office to establish and lead a centralized PMO across the organization. The role sets project management standards, oversees portfolio performance, develops Project Managers, and coordinates project delivery across business units and functions.

Responsibilities:

• Establish, lead, and continuously improve the BNS Project Management Office
• Develop and implement a standardized project management framework applicable across BNS business units while accommodating differences in project type, customer requirements, and contractual obligations
• Establish project management policies, procedures, tools, templates, reporting requirements, and operating standards
• Define project management roles, responsibilities, decision-making authority, accountability expectations, and escalation protocols
• Establish consistent requirements for project initiation, planning, scheduling, budgeting, execution, monitoring, change management, and closeout
• Ensure all Project Managers follow established PMO standards and maintain appropriate project documentation
• Establish project governance and review processes to provide leadership with visibility into project health and performance
• Evaluate and implement project management systems and tools that improve consistency, reporting, and organizational efficiency
• Ensure the PMO remains practical, scalable, and aligned with BNS's business needs
• Maintain centralized oversight of the company's active project portfolio across business units
• Establish a consistent process for project intake, prioritization, assignment, planning, and ongoing portfolio review
• Ensure each project has an identified Project Manager, defined scope, approved schedule, budget, milestones, deliverables, and execution plan
• Monitor project status, customer commitments, schedule performance, financial performance, resource requirements, and project risks
• Establish consistent project health indicators and escalation requirements
• Identify projects experiencing delays, cost overruns, scope changes, resource constraints, or customer concerns
• Require Project Managers to communicate risks and potential delays proactively, including the cause, business impact, responsible owner, and recovery plan
• Ensure project issues have clear ownership, resolution timelines, and appropriate follow-up
• Lead regular project portfolio reviews with Project Managers and relevant operational leaders
• Escalate significant project risks, financial exposure, customer issues, and resource conflicts to the COO and appropriate leadership
• Ensure project closeout includes financial reconciliation, documentation, customer acceptance, and lessons learned
• Establish consistent project budget management, cost tracking, forecasting, and reporting expectations
• Partner with Finance and Project Managers to monitor project financial performance and identify financial risks
• Ensure Project Managers understand project budgets, approved costs, labor assumptions, subcontractor expenses, material costs, travel, per diem, and other project-related expenditures
• Monitor budget variances, cost overruns, margin erosion, unapproved expenditures, and potential financial exposure
• Establish expectations for timely and accurate project forecasting, including revenue, costs, labor requirements, and projected completion
• Ensure scope changes, additional work, and customer requests are evaluated for schedule, contractual, and financial impact before execution
• Partner with Finance to improve project financial reporting and provide leadership with reliable information for decision-making
• Hold Project Managers accountable for understanding and managing the financial performance of their assigned projects
• Provide direct leadership and performance management for Project Managers and assigned PMO personnel
• Establish clear performance expectations, individual accountability, and measurable objectives for Project Managers
• Evaluate Project Manager performance based on project execution, financial results, schedule adherence, customer satisfaction, communication, documentation, and adherence to PMO standards
• Conduct regular one-on-one meetings, project reviews, and performance discussions
• Identify skill gaps and establish training, coaching, and professional development plans
• Support the recruitment, onboarding, and development of Project Managers as BNS's project portfolio expands
• Build a consistent approach to project leadership, communication, problem-solving, and customer management
• Address performance concerns and execution deficiencies in a timely and constructive manner
• Develop a strong PMO team capable of managing increasingly complex projects and supporting BNS's continued growth
• Partner with Operations and Field Management to align project schedules with workforce availability, technician requirements, and deployment plans
• Work with Procurement to ensure materials, equipment, subcontractors, and other resources are identified and coordinated in accordance with project schedules
• Coordinate with Engineering and technical leadership to ensure technical requirements, designs, and implementation plans are aligned with project scope and deliverables
• Partner with HR and Operations to identify upcoming staffing needs, resource gaps, workforce planning requirements, and project-related personnel challenges
• Establish visibility into current and future project resource requirements
• Identify resource conflicts across projects and coordinate resolution with the appropriate operational leaders
• Ensure Project Managers communicate resource needs early enough to support effective planning and execution
• Promote collaboration and accountability across departments to minimize delays and improve project performance
• Ensure Project Managers understand contractual scope, deliverables, milestones, acceptance criteria, and customer-specific requirements
• Establish consistent project change management and documentation practices
• Ensure requests for additional work, scope changes, and schedule modifications are appropriately documented, reviewed, and approved before implementation
• Partner with Contracts, Procurement, Finance, and Operations to identify contractual obligations and risks that may affect project delivery
• Establish expectations for customer communication, project status updates, issue resolution, and escalation
• Participate in significant customer escalations and project recovery efforts as needed
• Monitor recurring customer concerns and identify opportunities to improve project execution and customer satisfaction
• Ensure project deliverables and commitments are managed consistently across BNS
• Develop and maintain a standardized PMO reporting structure that provides leadership with an accurate view of project portfolio performance
• Establish and monitor key performance indicators (KPIs), including:
• Prepare and present regular portfolio reports to the COO and executive leadership
• Lead recurring project review meetings and ensure action items have assigned owners and due dates
• Identify trends, recurring execution challenges, and opportunities for improvement across business units
• Ensure lessons learned are documented and incorporated into future project planning and execution
• Develop corrective action plans when project performance or PMO compliance falls below expectations
• Continuously evaluate the effectiveness of PMO processes and recommend improvements that strengthen BNS's operational and financial performance

Requirements:

• Bachelor's degree in Business Administration, Project Management, Construction Management, Engineering, Operations, or a related discipline; equivalent relevant experience may be considered
• 7+ years of progressive experience in project management, program management, or project operations
• At least 3 years of experience leading Project Managers, project teams, or a project management function
• Demonstrated experience establishing, managing, or improving a Project Management Office or comparable project governance structure
• Experience overseeing multiple concurrent projects with responsibility for schedules, budgets, resources, customer deliverables, and financial performance
• Strong understanding of project financial management, forecasting, cost controls, change management, and contract deliverables
• Demonstrated ability to develop and implement project management standards, processes, reporting structures, and performance metrics
• Experience leading cross-functional teams and coordinating with Operations, Finance, Procurement, Engineering, and customer-facing personnel
• Ability to identify project risks, evaluate execution challenges, and implement corrective action and recovery plans
• Strong leadership, communication, organizational, analytical, and problem-solving skills
• Proficiency with Microsoft Office, project scheduling tools, and project management or enterprise resource planning systems
• Project Management Professional (PMP) certification
• Experience leading a PMO in a growing, multi-business-unit organization
• Experience in critical infrastructure, data centers, telecommunications, structured cabling, construction, engineering services, IT infrastructure, or related technical environments
• Experience supporting commercial, government, military, defense, or maritime customers
• Familiarity with project scheduling, resource planning, earned value concepts, forecasting, and project portfolio reporting
• Experience with project management platforms, ERP systems, and business intelligence or reporting tools
• Knowledge of contract administration, procurement, subcontractor management, and change management practices