Senior Field Technical Services Engineer - (Fully Remote - US) Job Details | syensqo

Syensqo is hiring a Senior Field Technical Services Engineer to provide engineering leadership and serve as the technical interface with customers across its Composite Materials portfolio. The role supports customer projects from concept development through industrialization and in-service support, with a focus on space, missile, and launch markets.

Responsibilities:

• Interact with customers, the supply chain, academia, and authorities, establishing positive and productive relationships at multiple levels
• Lead and/or contribute to customer technical activities and projects across key markets (e.g., aerospace and automotive), as appropriate to level
• Solve problems in the composite part build process
• Develop composite test plans to meet customer vehicle and application requirements
• Provide assessment of customer issues and opportunities to ensure suitable and appropriate solutions are available
• Develop and drive deep technical understanding of Syensqo’s portfolio of materials and the technologies that support them at our customers and within the application space/market
• Design, develop, and improve composite manufacturing processes to support customer needs; develop processing technologies aligned to unmet needs
• Support customers and address challenges they face regarding the use of Syensqo products
• Work with a structured approach to project management; take accountability for sub-elements through to entire projects (including planning, execution, monitoring, and reporting)
• Develop strong cross-functional relationships within the business to drive progress
• Identify and progress relevant collaborative opportunities internally and externally
• Identify and propose intellectual property (IP) opportunities; take a collaborative approach to understanding relevant process know-how and industry IP
• Support activities relating to composite design and provide expertise on practical considerations of design for manufacture
• Support generation of cost models and trade studies to predict and communicate value propositions for new materials and processes (as required by role/level)
• Collect and interpret data and generate technical reports—either directly or through supporting junior staff
• Communicate progress through meaningful discussions and presentations; formal technical reporting is expected
• Demonstrate the technical excellence of Syensqo in front of customers
• Spend time with customers, suppliers, and in the wider marketplace; travel within North America and occasionally further afield may be required

Requirements:

• Bachelors degree in one or more of the following areas (or closely related disciplines):
• Aeronautical, Mechanical, or Materials Engineering/Science
• Physics, Chemistry, or Chemical Engineering
• 5+ years of experience in the composites or end-use industry, preferably with exposure to Material & Process, Design, or Manufacturing Engineering
• Highest standards of safety and quality values
• Excellent standards of professionalism and ethics
• Strong customer focus and demonstrated attention to customer needs
• Ability to communicate effectively using various media at all levels; outstanding interpersonal and communication skills
• Ability to deliver results as both a team member and a team leader
• Structured working and adherence to good project management practices
• Ability to work directly with leading OEMs and Tier 1 customers
• Strong analytical approach and structured ways of working (e.g., documentation of work)
• Understanding of technical data and drawings
• Ability to handle complex situations and changing demand autonomously, sometimes under pressure with dynamic objectives and tight deadlines
• Ability to influence at different levels within the organization to achieve positive outcomes
• Knowledge of quality control methodologies and standards
• Proficiency in business English
• Advanced degree in one or more of the following areas (or closely related disciplines):
• 10+ years of experience in the composites or end-use industry, preferably with exposure to Material & Process, Design, or Manufacturing Engineering
• Broad appreciation of composite material and process technologies with specific experience in high temperature composite and resin systems in space, missile, and launch applications
• Deep understanding of material property–structure relationships and their influence on design and manufacturing
• Application engineering expertise in composite materials; strong capability in process development techniques
• Ability to work with internal/external resources to identify optimal composite processing techniques for manufacturing processes
• Ability to juggle multiple (sometimes conflicting) priorities; strong judgment to separate urgent vs. important
• Strong working knowledge of Syensqo's organization, products, people, and culture (or ability to develop it quickly)