Platform Enablement Lead

ClearRoute is hiring a Platform Enablement Lead to make its AI platform easy, safe, and fast for product teams to build on. The role bridges platform engineering and product teams by creating golden paths, developer tooling, and self-service capabilities, and coaching teams to adopt them.

Responsibilities:

• Build golden paths for AI workloads: templates and scaffolding for new services, RAG pipelines, agents and model-backed APIs, with CI/CD, observability and security built in
• Run the internal developer platform: maintain the developer portal (e.g. Backstage), service catalogue, self-service environments and infrastructure-as-code modules
• Enable model access and serving: standardise how teams call LLM providers and self-hosted models through a shared gateway, with routing, rate limits, caching, cost tracking and key management
• Make evaluation routine: integrate eval frameworks, prompt and model versioning, and regression testing into the delivery pipeline so quality is measured before release
• Bake in guardrails: work with security to embed PII handling, prompt-injection defences, content filtering, audit logging and policy-as-code into the default path
• Improve observability: provide tracing, token usage and latency dashboards, and cost visibility per team and per feature
• Enable people, not just tools: write docs and runbooks, run onboarding sessions and office hours, pair with product teams, and gather feedback to shape the platform roadmap
• Measure developer experience: track adoption, lead time and friction points, and remove the biggest blockers each quarter