About this role

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Job Opening : Sr Avaya Telecom Engineer / Avaya SME / Mississippi Onsite

Client: State of Mississippi

Position ID: 167720

Location: Mississippi

Experience: 15+ Years

Position Type: Contract

Job Description:

We are looking for a highly experienced Senior Avaya Telecom Engineer to support, maintain, troubleshoot, and implement enterprise Avaya telephony systems.

Key Responsibilities:

Assist with installation and configuration of new Avaya systems.
Monitor and maintain Avaya environment health, including trunking and adjunct systems.
Troubleshoot and resolve Avaya programming and technical support tickets.
Provide Tier III support for complex technical issues.
Coordinate with telecom service providers to resolve circuit and connectivity issues.
Support deployment of new Avaya products and technologies.
Prepare technical documentation and train junior-level staff.

Required Skills:

Minimum 15 years of hands-on experience with Avaya systems.
Avaya Communication Manager 7.1.3.
Avaya Session Manager 7.1.3.
Avaya Call Management System (CMS) R18.
Avaya System Manager 7.1.3.
Avaya Workforce Optimization 15.2.
Experience with Avaya G650, G450, and G430 equipment.
Experience with Spira SBCs.
Strong knowledge of SIP and H.323 protocols.
Knowledge of routing, switching, firewalls, WAN technologies, and QoS.
Strong troubleshooting, communication, documentation, and technical support skills.

Preferred Skills:

BroadSoft Hosted VoIP products.
Python scripting and automation.

Important: Candidates must have the required Avaya product experience clearly reflected in their resumes.

Senior Avaya Telecom Engineer / Avaya SME, Mississippi (Onsite)

Key skills

About this role