System Engineer Intune AD Admin

Join our dynamic IT team in Atlanta, GA, where innovation meets opportunity. We are seeking a skilled professional to manage and enhance our End User Support systems, ensuring seamless operations and minimal disruptions.

Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.
• Manage and coordinate urgent and complicated support issues.
• Act as an escalation point for all requests and incidents regarding endpoint devices, including the administration and management of mobile devices and laptops.
• Develop methodologies and escalation processes to ensure proper information flow within the organization.
• Administer Azure and Azure Admin portal.
• Train, coach, and mentor support staff, and create comprehensive training materials.
• Provide data and reporting of KPIs and trends on a weekly, monthly, and as-needed basis.
• Maintain an effective IT support framework and advise management on escalated incidents and trending patterns.

Minimum Qualifications

• Bachelor’s Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a large-scale Information Technology environment, or an equivalent combination of education and experience.
• Experience with Intune Endpoint Management, Azure Microsoft Entra ID, Azure Administration, and Active Directory.
• PowerShell Scripting is preferred.

Preferred Skills

• Comprehensive inventory management principles.
• Strong verbal and written communication skills, with excellent customer service and soft skills.
• Proficiency in prioritizing and assigning work.
• Expertise in Azure, Azure Admin Portal, and PowerShell.
• Strong technical aptitude and troubleshooting skills on Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory platforms.
• Knowledge of networking, including ethernet and Wi-Fi connections and routing.
• Ability to analyze processes, information, and data to recommend solutions.
• Experience creating and updating documentation and knowledge articles.

Preferred Qualifications

• Basic network troubleshooting, diagnostic, and repair experience.
• Experience with day-to-day troubleshooting and support of laptops, printers, etc.
• Security and patch management experience.
• Experience with the ServiceNow Ticketing system.
• Windows 11 Operating System experience.
• Microsoft M365 support experience, including M365 Copilot, Copilot Chat, and Teams Administration.
• Technical skills in Office 365 support, installation, and troubleshooting.
• Strong hands-on experience in hardware and software infrastructure tools.
• Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, and Microsoft Teams.
• Understanding of daily operations and delivery processes.
• Application and software installation and troubleshooting.
• Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools.
• Windows System administration expertise.
• Strong troubleshooting skills.
• Knowledge of hardware, operating systems, and software for laptops, desktops, and mobile devices (Android & iPhone).
• Experience supporting computer peripherals, network copiers, and video conference equipment.
• Understanding of Microsoft Active Directory 2012 or later and networking topology.
• Strong knowledge of server and network equipment.

Interview Type

Either Web Cam or In Person

Work Arrangement

Hybrid