Desktop Technician (local to TN)

• Role: Band 2 Desktop Technician / Desktop Support Engineer
  Locations: 

  Delta Specialty Hospital

  3000 Getwell Rd

  Memphis, TN 38118

  3 Days (Mon, Wed, Fri)

•  

  Crestwyn Hospital

  9485 Crestwyn Hills Cove

  Memphis, TN 38125

  2 Days (Tues, Thurs)

• Primary Scope: Provides day-to-day local and remote desktop support, break-fix, fault diagnosis, and application troubleshooting via a ticketing system. Mentors Band 1 technicians and assists Band 3 engineers with escalated tickets.

Key Responsibilities & Functions

• User & Ticket Support: Serves as first/second level contact for customer issues, maintains timely updates in the ticketing system, and communicates issue statuses effectively.

• OS & Software Troubleshooting: Installs, upgrades, supports, and troubleshoots Windows (XP, 7, 8.1, 10), basic Mac OS, MS Office (2010 / 365), Cisco Jabber, and other authorized applications.

• Hardware & Maintenance: Performs preventative maintenance and remedial repairs on desktops, laptops, printers, and authorized peripheral equipment.

• Network & AV Support: Uses diagnostic tools for network connectivity and workstation hardware/software issues; collaborates with third-party vendors to remediate complex Audio/Visual (AV) issues.

• Broad IT Scope: Applies basic working knowledge across Networks, Servers, AV, Smart Devices, and Telecoms.

Candidate Qualifications & Skills

< data-path-to-node="8">Minimum Qualifications</>

• Education: Bachelor’s degree (or equivalent) in Computer Science or a related field.

• Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or higher.

• Experience: Minimum of 18 months in IT (ideally 2–3 years in Windows desktop support).

< data-path-to-node="10">Technical Skills</>

• Systems & Admin: Windows 7–10, Active Directory, GPO utilization, and Active Directory PC/laptop management.

• Tools & Software: MS Office 365, Helpdesk ticketing systems, Enterprise anti-virus solutions, and Enterprise encryption solutions.

• Mobile & Peripherals: Mobile Device Management (MDM) for iOS and Android devices, plus PC hardware/printer troubleshooting.

< data-path-to-node="12">Soft Skills & Additional Requirements</>

• Strong analytical, troubleshooting, multi-tasking, and problem-solving skills to consistently meet SLAs.

• Excellent internal customer service and communication abilities.

• Adaptability in a fast-changing work environment and willingness to work off-hours/weekends for projects or emergency support.

• Sairam Reddy 

  IT Recruiter

   

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