Pre Sales Engineer

Harbor IT is a managed service provider specializing in cybersecurity, IT, and cloud services. The Pre Sales Engineer bridges technology, business, and sales by leading technical discovery, designing managed IT and cybersecurity solutions, developing scopes of work, and supporting clients and Account Executives throughout the sales process.

Responsibilities:

• Lead technical discovery for qualified sales opportunities
• Understand client business objectives, risks and technical environments
• Translate business requirements into technology solutions
• Architect managed IT and cybersecurity solutions
• Develop accurate technical scopes and assumptions
• Partner with Account Executives throughout the sales process
• Present recommendations to technical and executive stakeholders
• Coordinate specialist resources when deeper expertise is required
• Identify technical, operational and implementation risks before contract
• Participate in proposal and solution-review meetings
• Support negotiations involving technical scope
• Create clean handoffs from Sales to Delivery
• Help improve Harbor's repeatable solution and scoping methodologies

Requirements:

• Strong client-facing pre-sales experience
• Broad knowledge of managed IT and cybersecurity
• Demonstrated ability to conduct technical discovery
• Experience architecting multi-technology solutions
• Experience developing or validating scopes of work
• Ability to communicate with both technical and nontechnical executives
• Strong business and commercial judgment
• Ability to operate effectively with incomplete information
• Experience partnering with sales teams
• Willingness to challenge assumptions constructively
• Strong ownership and accountability
• Microsoft 365 and Entra ID
• Azure and public-cloud environments
• Endpoint management
• Network and wireless infrastructure
• Firewalls
• Backup and disaster recovery
• Virtualization
• Endpoint security
• MDR / EDR
• Vulnerability management
• Email security
• SIEM
• Identity security
• Cybersecurity frameworks and compliance requirements
• Asks the right questions to uncover needs beyond what the client states, and connects them to business outcomes
• Architects right-sized, deliverable solutions across domains without over- or under-engineering
• Produces clear SOWs, assumptions, and BOMs that protect margin and set delivery up to succeed
• Explains technology credibly to CIOs, IT leaders, and executives without jargon or condescension
• Works as a force multiplier across multiple sales professionals and internal teams; makes the salesperson and the delivery team better
• Owns technical commitments and drives them to completion without needing to be managed