Student Assistant - Information Technology (IT) Project Management - Remote

The Department of Managed Health Care is hiring a Student Assistant for its Office of Technology and Innovation. The role supports business analysis, IT project coordination, and change control by preparing and maintaining project documentation, tracking schedules and requests, and coordinating governance meetings and post-implementation activities.

Responsibilities:

• Assist business analysts with scheduling project meetings and coordinating related activities
• Create and update information technology project documentation, including process flows, functional and non-functional requirements, Requirements Traceability Matrices, Business Requirements Documents, use cases, user stories, and business cases
• Assist project managers with scheduling meetings and coordinating project activities
• Create and maintain project management documentation, including project charters, project management plans, communication plans, risk registers, stakeholder registers, decision logs, Responsibility Assignment (RACI) Matrices, and project status reports. Review service requests and assist with converting them into change requests when necessary
• Classify and organize change requests in the WASP Information Technology Service Management system to ensure they are routed to the Information Technology Governance Committee for review
• Coordinate with the Office of Technology and Innovation divisions to review change requests and prepare releases for governance review
• Monitor the change management intake queue and verify that change requests include required documentation, such as rollback plans, testing approvals, and risk assessments
• Prepare agendas and schedules for weekly Change Intake Board and Change Advisory Board meetings
• Assist with coordinating regular and emergency meetings and activities related to information technology change control
• Track and document information technology changes to support accountability, compliance, and auditing requirements
• Support post-implementation activities, including issue tracking, patch coordination, internal training, customer inquiries, service tickets, and management communications
• Assist with closing change requests and releases promptly following approval and deployment to the production environment
• Stay informed about current practices, tools, and trends in project management, business analysis, and change control
• Perform other job-related duties and special projects as assigned by management

Requirements:

• Proof of application for, or enrollment as a student in, an appropriate college or university program
• Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list
• Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students
• Students declared major must match the major(s) listed in the job posting
• Business Administration, Computer Engineering, Computer Information Systems, Computer Science, Information Technology, Management Information Systems, or Software Engineering
• At least one year of experience using project management tools such as Jira and Confluence
• At least one year of experience creating and maintaining IT project documentation, such as requirements documents, process maps, and use case diagrams
• Academic coursework experience is acceptable
• At least one year of experience supporting IT change control, including reviewing and prioritizing requests, tracking project progress, and coordinating the implementation of changes
• Strong analytical and organizational skills, with excellent attention to detail
• Effective time management skills and the ability to manage multiple tasks and priorities
• Strong written and verbal communication skills
• Ability to work independently and collaboratively as part of a team
• Ability to follow established procedures, policies, and applicable statutes
• Positive attitude and willingness to learn new skills and processes
• Strong customer service skills and a commitment to providing professional support
• Reliable attendance and punctuality