Customer Service Patient Liability Rep II

Piedmont Healthcare Corporate is hiring a Customer Service Patient Liability Rep II to resolve escalated patient and guarantor inquiries and provide a consistent service experience. The role also collects outstanding hospital and professional balances through outbound calls, provides financial counseling resources, and acts as a leader to other team members.

Responsibilities:

• The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns escalated to them by providing patients/guarantors from both hospitals and physician's offices with a consistent and seamless experience, as well as acting as a leader to other team members
• The incumbent is also responsible for following up on and collecting outstanding guarantor balances(both hospital and professional), through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors when necessary
• This representative reports to the Director of Customer Service

Requirements:

• H.S. Diploma or General Education Degree (GED)
• 2 years Relevant healthcare Revenue Cycle experience, preferably within a Customer Service or Patient Accounts setting
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment
• Bachelor's Degree from an accredited university
• CPAR and/or CHAA Certification