Field Service Engineer 2

Lam Research is hiring a Field Service Engineer to install, maintain, and troubleshoot complex semiconductor equipment at customer sites. The role also coordinates service activities with customers and represents Lam while working to ensure equipment performance and customer satisfaction.

Responsibilities:

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
• Maintain records and reports to coordinate activities between Lam and the customer
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
• Transparently discuss opportunities and challenges with customer to increase trust
• Update customer on status of Lam tools as needed

Requirements:

• Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus
• Communication skills, both written and verbal, in English
• Foundational analytical and problem-solving skills