Forward Deployed Engineer (FDE)

Coworked is hiring a Forward Deployed Engineer to lead customer discovery, pilots, and deployment of its Harmony agentic AI project management product. The role operationalizes Harmony in enterprise environments, supports adoption, and turns customer feedback into reusable capabilities and product improvements.

Responsibilities:

• Lead structured sessions with PMOs, IT, security and business owners to map PMLC, governance checkpoints, and the project toolchain (e.g. Microsoft Project, Planner, Jira, Smartsheet, and PPM suites)
• Document current state and desired state. Produce a summary that includes a recommended pilot scope, integration approach, data flows, access and compliance notes, and a risk and effort matrix
• Build plans covering environments, access, data onboarding, controls, success metrics, and exit criteria
• Work with customer IT to implement, configure and validate connectors and data paths, and create reusable checklists
• Write runbooks for day-to-day operations, incident handling, permissioning, and change management
• Train project managers, PMO analysts, and sponsors with clear materials, recordings, quick references, and office hours
• Track adoption with a lightweight scorecard
• Work directly with the CEO and product to translate customer needs into repeatable capabilities, templates, and integrations
• Capture field feedback that sharpens Harmony’s tone, behaviors, and interaction patterns so every touchpoint feels consistent and human

Requirements:

• 3 to 5 years in a customer facing role delivering solution discovery and deployment for enterprise software or systems integration
• Solid technical project management experience
• Comfortable with PMLC, RAID, resource and stakeholder comms, and benefits tracking
• Familiar with AI
• Working knowledge of enterprise PM/PPM/SPM tools such as Microsoft Project & Planner, Jira, Smartsheet, Teams, SharePoint, Confluence, UMT360, Fluid, et al
• Tools like Notion, Miro
• Strong communicator who can simplify complex environments and write crisp docs: discovery notes, runbooks, checklists, and training guides
• Builder mindset, bias to action, comfortable with ambiguity and dynamic needs
• Security and compliance basics
• PMP
• Experience deploying solutions inside Fortune 500 environments
• Familiarity with OAuth, SSO
• Exposure to AI agents or automation in real project workflows