NOC Specialist

Description

We are looking for a NOC Specialist to provide dependable technical support for employees across customer service and corporate operations. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and connectivity issues in both onsite and remote environments. The role requires a service-focused, detail-oriented individual who can keep end users productive, manage core support tasks efficiently, and communicate clearly with both technical and non-technical staff.

Responsibilities:
Deliver hands-on and remote assistance for desktop systems, laptops, software applications, and network-related incidents affecting daily business operations.
Handle user access support by resetting passwords, unlocking accounts, and resolving account-related issues within organizational systems.
Troubleshoot call center technology problems to minimize downtime and maintain a smooth support experience for operational teams.
Support employee onboarding by preparing equipment, coordinating workstation readiness, and ensuring users have the tools needed to begin work successfully.
Maintain accurate records in the asset management system for hardware inventory, assignments, returns, and device status.
Prepare devices for deployment by reimaging, formatting, and configuring new or returned equipment according to support standards.
Administer directory services tasks by placing users and computers into appropriate Active Directory groups based on business needs.
Assist with the setup, modification, and deactivation of user accounts to support employee onboarding and offboarding processes.

Requirements

Hands-on experience supporting Windows 10 environments and the Microsoft Office suite.
Ability to image, configure, and deploy laptops and desktop computers in a business setting.
Working knowledge of networking fundamentals, wireless connectivity, and related troubleshooting practices.
Comfortable assisting employees both in person and through remote support channels.
Strong communication skills with the ability to explain technical issues clearly to non-technical users.
Demonstrated troubleshooting and problem-solving ability across hardware, software, and access-related issues.
Reliable attendance, consistent performance, and the flexibility to work nights and weekends as needed.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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