Line Support Technician Plant Floor Desktop Support (3rd Shift)

CALL US NOW for immediate consideration!

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** We will NOT accept 3rd Party (C2C) Contractors **
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JOB DETAILS:
Position:Line Support Technician Plant Floor Desktop Support (3rd Shift)
Job Ref #:45206 - JIH5JP00004798
Duration:6 Months (Contract)
Location:ONSITE - Anna, OH 45302
Pay Rate:$35.00 - $45.00 per hour (W2 ONLY)

This role is 100% ONSITE (LOCAL CANDIDATES ONLY)

SHIFT: MON 10pm - 6:30am and TUE-FRI 10:30pm - 7am

The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.

Daily Tasks Performed:
Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
Interaction with plant floor users and clients (in order to understand production line processes and customers)
Support projects such as technology upgrades\implementations of Tier 1 computer systems
Review, understand and react to various monitoring systems for Tier 1 computer systems

REQUIRED EXPERIENCE
Experience supporting Windows 7/10, Active Directory, LAN/Networking
Experience using MS-Office, and problem ticketing applications
Experience executing processes on an AIX/UNIX environment
Experience managing 2nd level support calls (Level 1)
Experience managing 3rd level support calls (Level 2)
Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices

Key Skills & Abilities
Ability to follow and document processes
Ability to adapt/learn in a changing environment
Experience with general IT processes and development methodologies
Solid analysis, proven problem solving and decision-making skills
Good time management and prioritization skills
Strong communication skills both verbal and written

DESIRED SKILLS:
Preferred - General functional knowledge of GALC/ALC systems and associated business processes/systems

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Calance Consultant Benefits Offerings:
* EPO/PPO Medical Plans
* HMO/PPO Dental programs
* Vision - VSP (Vision Plan Summary)
* 401K Retirement vesting program (VOYA)
* Paid Bi-Weekly/Direct Deposit
* Flex Spending Plan
* Voluntary Life, AD&D, STD or LTD plans