Avaya Support Engineer - Jackson, MS (On Site)

Role: Avaya Support Engineer

Location:   Jackson, MS (On Site)

Duration:    6+ Months

Mode of Interview: Teams

Position Description and Job Skill Set

Common work tasks include:

• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio

Required Skills/Experience

Candidates must possess:

Minimum of 15 years of experience with Avaya systems

Experience with the following Avaya products:

• Communication Manager 7.1.3
• Session Manager 7.1.3
• Call Management System R18

Experience with the following equipment:

• Avaya G650/450/430s
• Spira SBCs
• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies

Preferred/Not Required

Preference will be given to candidates that possess the following:

• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting

Please share resume to Shameer AT anveta DOT com