Payrate: $49.00 - $49.99/hr

Responsibilities:

Run closed beta tests, diary studies, quantitative surveys, 1:1 interviews, and heuristic evaluations assigned to you, across the Wallet, Smart Switch, and other Galaxy ecosystem features
Set up and administer studies in Qualtrics, Dscout, and Pollfish including screeners, onboarding and midpoint/ final surveys, participant recruitment, enrollment, and follow-up (including internal employees)
Test builds, log issues in internal issue tracker system with clear reproduction steps and context, and track them through to resolution with HQ
Turn raw study data into a findings draft, summarized result, and slides a reviewer outside the room can follow and for the research lead to refine before it goes to stakeholders
Support day-to-day correspondence with HQ counterparts in Korea under the research lead's guidance, building toward direct HQ contact as you take on more scope
Help run recurring team operations: One UI training session logistics, Dscout/Pollfish account administration, and CXI intake triage

Required Qualifications:

1-4 years of UX or user research experience (internships, academic, or project work count)
Degree in Human-Computer Interaction (HCI), psychology, cognitive science, design, or a related field, or equivalent experience
Working knowledge of qualitative and quantitative research methods like surveys, 1:1 interviews, and basic usability evaluation
Clear, concise written communication; comfortable writing findings that someone who wasn't in the room can act on
Comfort working across time zones with a counterpart team in Korea

Preferred Qualifications:

Experience with Qualtrics, Dscout, Pollfish, or similar research tools
Familiarity with Android devices, mobile apps, and fintech or payment features
Exposure to heuristic evaluation (e.g., Nielsen's 10 heuristics) or competitive benchmarking methods
Experience writing findings for non-research stakeholders

Pay Transparency: The typical base pay for this role across the U.S. is: $49.00 - $49.99/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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UX/UI Designer 2

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