Information Technology General Supervisor

Reporting to the Manager, IT Ontario Operations, you will be a part of the Information Technology Team! You will be responsible for the safe, secure, reliable and cost-effective delivery of business and operational technology services at Detour Lake Mine. Working within Regional and Global IT, this role leads the local IT team and partners with site departments to align networking, systems and support services with operational priorities, corporate standards and business needs. The role provides leadership, governance and technical direction for business and OT networking, business and OT systems, infrastructure platforms, end-user services, cybersecurity controls, service management, projects, vendors and lifecycle planning. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment. 

• Lead the delivery and continuous improvement of site IT and OT support services, ensuring incidents, requests, problems and operational priorities are managed in a timely, customer-focused manner; 

• Oversee the availability, performance, capacity and lifecycle of business and OT network infrastructure, including LAN, WAN, fibre, Wi-Fi, firewalls, segmentation, industrial switching, private LTE, industrial wireless, radio and associated monitoring platforms; 

• Provide leadership and technical direction for business systems and platforms, including end-user computing, Microsoft 365, identity and access, enterprise applications, databases, reporting tools, collaboration, voice, printing, Windows servers, virtualization, storage and backup; 

• Provide leadership and technical direction for OT and mine systems support, including Wenco, Surface Manager, SCADA/HMI platforms, Aveva PI and historians, fleet technology, telemetry, industrial interfaces, communications systems and related application infrastructure; 

• Establish clear support ownership, escalation paths and service expectations for business and OT systems, working with business owners, application owners, Process Control, Mine Systems, vendors, Regional IT and Global IT; 

• Coordinate major incident response and restoration for business or production-supporting technology outages, clearly communicating operational impact, recovery status, risks and follow-up actions; 

• Ensure business and OT network and system changes follow approved architecture, management of change, cybersecurity review, testing, documentation, rollback, maintenance window, and communication practices; 

• Apply cybersecurity and resilience controls across business and OT networks and systems, including segmentation, privileged access, secure vendor connectivity, asset monitoring, vulnerability and patch coordination, backup, recovery and third-party technology risk review; 

• Lead or support technology projects from business requirements and solution design through procurement, cybersecurity review, implementation, commissioning, operational readiness, documentation, training and transition to support; 

• Manage vendors, system integrators, telecommunications providers and managed service partners, including contracts, licensing, warranties, remote access, support performance and lifecycle obligations; 

• Maintain accurate network and system architecture diagrams, asset and application inventories, data-flow information, support procedures, recovery documentation, escalation paths and knowledge articles; 

• Manage and plan operating and capital budgets, forecasts, business cases, procurement requirements and lifecycle replacement programs for networks, infrastructure, business systems and OT systems; 

• Partner with Regional and Global IT teams to implement corporate standards, approved technologies and shared services while representing Detour Lake Mine operational requirements and constraints. 

• Minimum 10 years of progressive IT/OT experience in mining, industrial or similarly complex environments, including at least 5 years in a leadership role; 

• Post-secondary education in information technology, computer science, networking, cybersecurity, automation or a related field, or an equivalent combination of education and relevant experience; 

• Demonstrated experience leading business and OT networking, infrastructure and systems support in a distributed, high-availability and production-sensitive environment; 

• Strong working knowledge of enterprise and industrial networking, including routing, switching, Wi-Fi, firewalls, segmentation, ICS DMZ concepts, industrial Ethernet, private LTE, remote access and network monitoring; 

• Strong working knowledge of business infrastructure and systems, including Microsoft 365, identity, Windows Server, virtualization, storage, backup, databases, enterprise applications and reporting platforms; 

• Experience supporting OT or mine systems such as fleet management, SCADA/HMI, historians, industrial interfaces, telemetry, radio and production communications platforms; 

• Experience with IT service management, major incident response, problem management, change control, asset and application lifecycle management, disaster recovery and operational documentation; 

• Experience managing technical teams, vendors, contracts, operating and capital budgets, projects and competing business priorities; 

• Experience applying cybersecurity principles to business and OT networks, infrastructure, endpoints, systems, privileged access, vendor solutions and third-party connectivity; 

• Professional certifications in networking, infrastructure, cybersecurity, industrial cybersecurity, IT service management, or project management are considered assets; 

• Experience in mining, process plant, industrial control or other operational technology environments is considered an asset. 

   

Your Work Schedule:

• This is a site-based position, at Detour Lake Mine. The schedule and rotation will be established in accordance with the business requirements and applicable employment conditions. The role maybe require after-hours availibility, participation in major business or OT incident response, travel to regional or corporate locations, and occassional work in field, process plant, communications, electrical, surface or underground areas.

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