Community Engagement Manager

Position Summary: 

Collaborate with and support key team members on development and execution of resident programs and experiences that enhance quality of life for residents and promote strong engagement and fulfill the goals set by Brightwater. Facilitate community involvement through volunteerism. Safely transport residents in community bus or other vehicle according to schedule.

 

Essential Job Duties & Responsibilities:

• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Submit all required documents to Home Office in a timely manner.
• Oversee Social Engagement, including but not limited to:
  • Complete and maintain activities-related evaluations on new residents (e.g., Activities Questionnaire and Social/Spiritual Data).
  • Consult residents on a regular basis, both individually and in resident group meetings, to ascertain activity preferences.
  • Plan and implement activities of enough variety and at sufficient frequency, with activity categories to include but not be limited to physical, creative expression, cultural, creative, recreational, social, spiritual, and community service.
  • Assure that activities are offered as scheduled or, if cancelled, that appropriate alternatives are offered.
  • Assure an active Ambassadors program, including “Welcome Club” and other resident community service groups. 
  • Inform residents of daily activities and lead activities as required or necessary.
  • Maintain activities portion of Osborn Visual system.
  • Instruct other staff members to effectively lead activities with approval of Operations and Administration Director.
  • Coordinate Resident Council meetings.
  • Assure work areas, as well as any activity supply storage areas, are clean and organized.
  • Participate in resident service planning process to assure resident needs are addressed through activities as directed by the Operations and Administration Director.
  • Maintain records of resident participation.
  • Work with team on planning, implementing and monitoring wellness and recreation programs that meet the specific needs of residents.
• Oversee Dining Engagement, including but not limited to:
  
  • Participate and collaborate with Community Management Team and Dining Team in providing the highest standard of dining room experiences.
• Support Sales & Marketing Engagement, including but not limited to:
  • Fill-in when needed in providing community tours to prospective residents and their families.
  • Take the lead in responding to walk-in inquiries when the Sales & Marketing Director isn’t present.
  • Work with the Sales & Marketing team in compiling data for reporting.
  • Assist in Brightwater event planning, coordination and set-up.
  • Participate as needed in local community events to promote Brightwater in a positive manner, communicating company values to all audiences.
  • Execute the move-in Standard Operating Procedures to ensure that the move-in experience for every resident is in accordance with the high standards set by Brightwater.
  • Provide support to all new residents to ensure the quality of the resident orientation to their new suite.

 

Requirements:

• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Maintain any certifications as required by state or provincial regulations.
• Ability to obtain authorization from Brightwater to drive company vehicles.
• Excellent interpersonal, writing and communications skills.
• Excellent organizational skills and attention to detail.
• Ability to take direction, meet timelines and work on a multitude of projects at one time.
• Creative, innovative and willing to contribute ideas and professional opinion.
• Strong work ethic with a high level of integrity both in and out of work environment
• Professional level of organization.
• Preferred knowledge in PowerPoint, Word, Excel, Photoshop, InDesign, and Adobe Acrobat.
• A positive attitude and ability to work in both a team and rapidly changing environment.

 

Summary:

About us
Brightwater is a management company that oversees senior living communities across North America. At Brightwater, our goal is to lead the way in innovation for tomorrow to enrich the lives of seniors today by providing seniors and families with hospitality and healthcare experiences that are unrivaled.

Why we do what we do
We know that the most important moments in our residents’ lives are the ones that make them feel at home. We continue to create services and amenities designed to help seniors' live life THEIR way and never ask them to change who they are to fit into our communities. We design spaces that adapt to their lives, their needs, and their choices.

What we value
Everything our team members do, everything our team members say, and the way our team members act is a direct reflection of the Brightwater brand. We know how important it is to show admiration, have integrity, and work as a team to strive for both excellence and innovation. We expect our team members to take ownership of their role and show stewardship in the way they manage human, material and fiscal resources that have been entrusted to our care. We also encourage the complete well-being of our team members by valuing the time required for regeneration and rejuvenation.

Our communication philosophy
We pride ourselves on creating an environment that facilitates open and transparent communication with our team members, our residents and our families. Our team is available to listen, support and serve the needs of all team members through direct and ongoing dialogue, and we believe that this respectful, open-minded dialogue makes us stronger in what we do and how we do it. We make every effort to ensure team member’s suggestions, ideas, opinions, and concerns are heard, and we reward team members for creation of ideas that improve any aspect of our community.

 

Brightwater Senior Living is an equal-opportunity employer and strives to provide an environment in which human dignity prevails. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, perceived race, color, national origin, citizenship status, ancestry, creed, religion, age, marital status, family/parental status, disability, sex, sexual orientation, gender identity, source of income, receipt of public assistance, status as a veteran or current or future military status. Brightwater Senior Living does not tolerate discrimination or harassment based on any of these characteristics.

Minimum experience (years): 2

Required degree: NONE