Job Summary:
The IT Associate is a hands-on, entry-level role that splits time between the support desk and imaging work. This role is responsible for answering support calls, responding to emails and chat inquiries, troubleshooting common IT issues, and imaging, configuring, and deploying computers and other equipment for clients. The technician will also support client projects, which can include work at client sites. The ideal candidate has strong customer service skills, a basic understanding of IT systems, and is comfortable working hands-on with hardware.
This is a 3-month, 40-hour-per-week temporary position with the possibility of a full-time offer after the 3-month period closes.
Key Responsibilities:
• Answer incoming support calls, emails, and chat requests to assist with IT issues.
• Provide first-level troubleshooting for common hardware, software, and network issues.
• Assist with password resets, account unlocks, and basic system access requests.
• Create and update support tickets in the helpdesk system, ensuring accurate documentation.
• Escalate complex issues to Tier II or other appropriate teams when necessary.
• Image, deploy, and configure new laptops, desktops, and other hardware for clients.
• Track equipment by asset tag.
• Prepare devices for shipping or on-site delivery, following deployment checklists.
• Support project rollouts and device deployments, including work at client sites when scheduled.
• Maintain a high level of professionalism and customer service in all interactions.
• Follow company policies, procedures, and service level agreements (SLAs).
Qualifications:
Why Join Tech-Keys?
Benefits:
