CATI Interviewer

JOB NUMBER: 1641 | LOCATION: Remote CLEARANCE/ACCESS LEVEL: NACI

This position is with our subsidiary, Avar Consulting Inc., an AMDEX Corporation Company

Avar - The Art of Data Science

Avar Consulting, Inc, a wholly owned subsidiary of AMDEX Corporation, is a policy research firm with more than 20 years of leadership and experience in social science research, data collection and analysis, program evaluation, and policy analysis. Avar seeks a CATI (Computer Assisted Telephone Interview) Interviewer to join our team.

The Computer-Assisted Telephone Interviewer (CATI Interviewer) conducts telephone surveys regarding the quality of services provided by the Centers for Medicare & Medicaid Services (CMS). Interviewers use a specialized computer system to read survey questions exactly as written and accurately record respondent answers. This role requires an independent work ethic, a collaborative spirit, and a commitment to data integrity.

This is a fully remote position. Interviewers must provide their own high-speed internet service. The hours of operation are 9 AM to 8 PM EST Monday through Friday and weekends from 10 AM to 7 PM EST. Shifts will be assigned during those hours.

Responsibilities

• Conduct telephone interviews using a Computer-Assisted Telephone Interviewing (CATI) system.
• Read survey questions exactly as written and record responses accurately.
• Review obtained data for completeness and accuracy.
• Work independently while contributing to overall team performance goals.
• Build skills through active engagement with feedback from colleagues and Team Leads.

Qualifications

• High school diploma or GED equivalent.
• Clear phone enunciation and fluent English communication skills (written and oral).
• Strong active listening skills to capture respondent answers precisely.
• Ability to engage positively with the public while remaining neutral and unbiased.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Basic computer proficiency, including Microsoft Excel and Access.
• Ability to accurately type at least 30 words per minute.
• Ability to meet standard phone productivity and data quality metrics.

Desired Experience

• 6+ months of call center, customer service, or collections experience.
• Prior experience working with Medicare beneficiaries.
• Fluency in reading, writing, and speaking Spanish.

Application Process

Interested candidates should submit a resume and cover letter.

*Due to the nature of the contracts we support, only US citizens and permanent residents will be considered for this role.

WHO WE ARE:

Avar Consulting Inc. has evolved in many ways, moving the needle with our research methods, technical applications, and groundbreaking data science, but our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the Avar Consulting team. With an emphasis on continuous learning, Avar is a place where people join for the stellar social science research and analytic opportunities for which we’re known and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a national scale.

Avar Consulting Inc. is an AMDEX Corporation Company. We offer a competitive salary package and attractive benefits package.

• Medical | Dental | Vision (Base plan employee premiums 100% company paid)
• Employer Paid Life and Disability Insurance, STD and LTD
• Employee Assistance Plan and Employee Discounts
• 11 Federal Holidays | PTO accrual with carryover
• 401(k) Plan with annual company contribution | Company paid Cash Balance Plan
• Flexible Spending Accounts: Medical, Dependent, Transit
• Tuition Reimbursement & Training Assistance

Visit our career site at https://www.amdexcorp.com/amdex-ai-jobs/   

EOE M/F/D/V