Director of Veteran Outreach

Description

Posterity Group LLC is a veteran owned, service-disabled small business, headquartered in Rockville, MD, that specializes in federal government contracting and staffing. We are cultivating a WARP Multidisciplinary Clinic and looking to staff Director of Veteran Outreach to provide their services to veterans in our Rockville, MD headquarters. The Director of Veteran Outreach is expected to perform the following:

 The WARP Director of Veteran Outreach connects veterans, service members, and military  families with WARP services. The director leads veteran recruitment, community engagement,  and partnership development, and coordinates assigned Community-Based Outpatient Clinic  (CBOC) operations. 

To advance access, enrollment, and stakeholder goals, the director develops  referral networks with veteran-service and multi-service organizations, military units,  government agencies, and community providers.  The director provides strategic outreach leadership and builds relationships through informative  presentations, client consulting, and business development. 

The role also supports partnership  and contract negotiations. Outreach priorities must align with the organization’s mission, service  population, and program requirements; eligibility messaging must reflect the same requirements.  Essential Duties and Responsibilities  Outreach Strategy and Recruitment  

• Develop and execute an outreach and recruitment strategy aligned with organizational  goals, service capacity, and the needs of veterans and military families.
• Develop and maintain a national veteran outreach plan identifying priority populations,  geographic markets, referral partners, communication channels, campaign timelines, and  resource needs. Align the plan with leadership-approved program scope, eligibility  requirements, regional demand, and safe service capacity.
• Coordinate regional outreach teams and designated clinic contacts to translate the  national plan into local activities, assign responsibilities, synchronize campaign  calendars, and share approved messaging and referral practices. Conduct regular  coordination meetings to review progress, resolve cross-region barriers, and escalate  resource or capacity constraints to leadership.
• Build referral pipelines through veteran-service organizations, multi-service  organizations, the U.S. Department of Veterans Affairs, military units, government  agencies, and local service providers.
• Use peer-to-peer engagement, presentations, community events, and appropriate  communication channels to reach eligible participants and reduce barriers to accessing  services.
• Communicate program eligibility clearly, including requirements for post-9/11 veterans  and families when applicable, without excluding other eligible populations.
• Coordinate veteran recruitment campaigns with intake and clinic teams to match outreach  activity with appointment availability and service capacity.
• Monitor recruitment inquiries, referrals, follow-up, and enrollment; identify barriers and  improve access for eligible veterans and military families.
• Support recruitment and onboarding of outreach and clinic support personnel, when  assigned, in collaboration with human resources and clinic leadership.
•  Establish and sustain relationships with key decision-makers, community leaders,  military representatives, and government stakeholders.
• Conduct community landscape assessments to identify service gaps, potential partners,  and opportunities for program expansion.
• Organize and facilitate focus groups with veterans, service members, family members,  and community organizations to inform outreach planning.
• Represent the organization in veteran-focused coalitions, community initiatives, and  relevant advisory groups.
• Attend and represent WARP at leadership-approved national and regional veteran-service  conferences, military transition events, and relevant healthcare or community-service  convenings. Deliver presentations when assigned, build referral relationships, document  contacts and key takeaways, and coordinate timely follow-up within approved travel  budgets and delegated authority.
• Collaborate with internal program and service teams to support timely referrals, effective  handoffs, and a consistent participant experience.
•  Deliver informative presentations to military groups, veteran organizations, community  agencies, and prospective partners.  
• Adapt messaging to different audiences and explain services, referral pathways, and  partnership opportunities accurately and respectfully. 
• Consult with partners and internal stakeholders to align outreach activities with shared  objectives.
• Identify business development opportunities that strengthen access to services and  advance the organization’s mission.
• Support contract negotiations and partnership agreements in coordination with authorized  leadership and legal or compliance staff.
•  Develop and maintain a comprehensive contact database covering military units,  government agencies, veteran-service organizations, medical organizations, and  community partners. 
• Document outreach activity, referrals, partner engagement, and follow-up actions; use  results to improve recruitment strategies. 
• Provide leadership and coordination for outreach staff or cross-functional contributors, as  assigned.
• Prepare reports on outreach progress, referral pipeline health, enrollment outcomes, and  emerging opportunities or barriers.
• Apply relevant federal regulations, program eligibility requirements, confidentiality  protections, and organizational policies to outreach activities.
• Handle participant and partner information responsibly and avoid commitments beyond  the director’s delegated authority.
• Coordinate day-to-day administrative and outreach operations for assigned Community Based Outpatient Clinic locations within WARP’s contractual scope and delegated  authority. 
• Collaborate with clinic leadership, clinical teams, and designated VA contacts. Through  this collaboration, align recruitment, referral intake, appointment scheduling, and patient  navigation with clinic capacity and applicable requirements.
• Support staffing coverage, onboarding, workflow coordination, and operational readiness  in collaboration with human resources and clinic management.
• Monitor referral handoffs, scheduling delays, missed appointments, and service-access  barriers; coordinate follow-up and escalate unresolved issues to the appropriate team.
• Maintain operational records and prepare reports required by organizational policies and  applicable agreements, protecting patient confidentiality.
• Coordinate responses to administrative concerns, partner feedback, and operational  incidents; refer clinical decisions and patient safety matters to authorized clinical  leadership.
• Support quality-improvement activities, corrective-action follow-up, and compliance  reviews relevant to assigned CBOC operations.  

Requirements

Required Experience and Skills 

• Master’s degree from an accredited institution in public administration, healthcare  administration, social work, public health, business administration, or a related field.
• At least 7 years of progressively responsible experience in outreach, recruitment,  community engagement, or program operations serving veterans, military families, or  related populations, including at least 3 years leading teams, partnerships, or cross functional initiatives.
• Demonstrated success developing partnerships with veteran-service organizations, multi service organizations, government agencies, and community providers.
• Experience developing, coordinating, or leading a national veteran outreach program,  including multi-state recruitment campaigns, national referral partnerships, and  coordination with regional teams serving veterans and military families. 
• Strong knowledge of military and veteran communities, referral networks, and barriers to  accessing services.
• Excellent interpersonal, public speaking, presentation, and written communication skills,  with the ability to engage key decision-makers.
• Experience maintaining contact databases, tracking outreach activity, and using results to  guide planning.
• Ability to support client consulting, business development, and contract negotiations  collaboratively.
• Working knowledge of federal regulations relevant to the organization’s programs and  outreach practices.
• Proficiency in Microsoft Office Suite and contact-management or customer relationship  management tools.
• Experience coordinating outpatient clinic administration, patient access, staffing  workflows, or comparable healthcare operations.  

 Preferred Experience  

• Prior service in the U.S. Armed Forces, including active-duty, Reserve, or National Guard  service, is preferred. Relevant experience in military leadership, transition assistance,  recruiting, veteran support, or military healthcare is particularly valuable. Comparable  civilian experience serving military and veteran communities will also be considered;  military service is not required.
• 10 or more years of relevant experience, including 5 or more years in leadership or  management, is preferred. 
• Outreach experience in a military family clinic, veteran-focused healthcare organization,  or comparable service setting. 
• Experience building referral pipelines for post-9/11 veterans and military families.
• Experience conducting landscape analyses for new service locations and facilitating  stakeholder focus groups. 
• Experience representing a veteran-serving organization at national or regional  conferences, delivering presentations, developing referral partnerships, and translating  conference contacts into documented follow-up and outreach opportunities.
• Participation in veteran-focused coalitions or community suicide-prevention initiatives.
• Experience with CBOC operations, VA referral and scheduling processes, and healthcare  contract requirements applicable to the assigned clinic. 

Location and service area: TBD  

Employment status and classification: PRN to Full-Time  

Supervisory responsibility: TBD as program develops  

Travel and schedule: 40% or more  

Education or credential requirements: Master’s degree in a relevant field; see Qualifications.  

Proposed requirement subject to leadership approval.