JSM- Executive-Guntur

Roles and Responsibilities:

1. Customer Relationship & Case Management

• Own and manage assigned JSM cases from login completion until final disbursement.
• Act as the single point of contact for customers throughout the loan process.
• Collect required documents, signatures, and consent letters from customers.
• Support customers during bank visits whenever required.
• Provide regular updates and ensure a smooth customer experience.

2. Bank Coordination & Relationship Management

• Build and maintain strong working relationships with assigned bank branches and officials.
• Coordinate loan inspections, sanction approvals, documentation, and tranche disbursements.
• Follow up regularly with branch managers and loan officers to expedite case processing.
• Resolve bank queries and documentation issues within agreed timelines.

3. Loan Processing & Timeline Management

• Ensure timely completion of all loan processing stages, including inspections, sanctions, documentation, and disbursements.
• Monitor each case closely and drive adherence to defined turnaround times (TATs).
• Ensure second tranche disbursement is completed within 10 days of commissioning report upload.
• Escalate delays, non-cooperation, or high-risk cases to the Reporting Manager and AGM - JSM Loans.

Rejected, Cancelled & Refund Cases

• Update rejected or cancelled cases on the Freyr Energy Platform (FEP) with accurate reasons.
• Coordinate with the JSM Login Team for case re-login when customers wish to continue.
• Arrange alternate bank details within 4 working days for reprocessing.
• Upload supporting documents for refund and rejection-related cases.

Requirements