The Help Desk Analyst is responsible for providing Level 1 and Level 2 support for FAST and its internal employees, partners, and customers. The Help Desk Analyst is the initial point of contact for many IT, DevOps, or infrastructure related issues, and offers issue classification, timely resolution or transfer to the appropriate parties, status updates, and clear and concise communication and documentation to end users.
• Provide Level 1 and Level 2 support that includes: performing initial ticket or task intake, providing regular and timely status updates, and transferring service requests to other teams or workgroups when appropriate.
• Assist in security, infrastructure, and general IT rollouts and implementation efforts
• Contribute current technical information and best practices to the knowledge base
• Participate in an on-call rotation to provide off-hours support to internal development teams and customers.
• Bachelor's degree preferred
• Previous experience in a Help Desk environment supporting computer software and hardware, and working within a ticketing or incident management platform
• Ability to manage multiple tasks with aggressive timelines
• Highly organized with the ability to prioritize demand for self in a fast-paced environment
• Excellent customer service and communication skills
• Strong written and verbal skills as well as problem solving skills
Our People, Our Culture
For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.
Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.
Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.
Our Businesses: Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.
Life at Verisk: Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.
Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture
Let’s build something meaningful together!
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
