DevOps Engineer - FinOps (100% Remote)

ClearCaptions, LLC provides captioning services and technology for people who are hard of hearing. The DevOps Engineer designs, implements, and maintains a scalable, secure, and cost-effective cloud environment, primarily in AWS, and supports automation, CI/CD, system reliability, and telephony infrastructure.

Responsibilities:

• Designs, implements, and maintains cloud infrastructure on AWS, focusing on networking, security, and cost efficiency
• Builds and manages CI/CD pipelines using Bitbucket to automate software delivery and deployment processes
• Develops infrastructure as code (IaC) using tools like Terraform or Ansible to ensure consistency and scalability
• Manages containerized applications using Docker and supports Kubernetes-based deployments for microservices-based architectures
• Oversees the management and optimization of both relational (RDS) and NoSQL (e.g., MongoDB, Couchbase) databases for efficient data storage and retrieval
• Supports telephony infrastructure using tools like Asterisk, Kamailio, and RTPEngine
• Implements and maintains messaging and streaming platforms like Apache Kafka for real-time data processing and integration
• Enhances monitoring and alerting capabilities using tools such as Datadog, Netscout, and ELK (Elasticsearch, Logstash, Kibana)
• Establishes and maintains alerting workflows through OpsGenie, integrating with Slack to streamline communication and accelerate response times for incident management and resolution
• Collaborates closely with development, QA, and operations teams to streamline deployments and ensure smooth system operation. Shares knowledge and works cross-functionally to achieve shared goals
• Diagnoses issues and identifies root causes, ensuring optimized system performance
• Participates in an on-call rotation to provide support for critical systems and infrastructure, ensuring timely response and resolution of incidents
• Demonstrates willingness to shift working hours as needed to support global teams or handle time-sensitive escalations
• Creates and maintains documentation for infrastructure, processes, and procedures to support knowledge sharing and onboarding
• Contributes knowledge and mentorship within the team to foster a culture of learning and growth
• Performs other duties as assigned

Requirements:

• A high school diploma or equivalent is required
• Equivalent combinations of education and relevant industry experience will be considered
• A minimum of four (4) years of experience in a DevOps or similar role, with a focus on cloud infrastructure, automation, and managing complex environments
• Proficiency in scripting and automation using languages like Python, Bash, or similar
• Experience with configuration management tools such as Chef or Ansible
• Understanding of CI/CD tools and processes, with hands-on experience in Bitbucket (or similar)
• Experience with infrastructure as code (IaC) using Terraform
• Familiarity with managing containerized applications using Docker and Kubernetes
• Proficient in managing and optimizing databases, both relational (RDS) and NoSQL (e.g., MongoDB, Couchbase)
• Understanding of telephony/VoIP infrastructure using tools like Asterisk, Kamailio, and RTPEngine
• Knowledge of Session Initiation Protocol (SIP) and related VoIP technologies
• Experience with monitoring and observability platforms such as Datadog, Netscout, and ELK
• Knowledge of messaging and streaming platforms like Apache Kafka
• Knowledge of security best practices, including vulnerability management, static code analysis, and compliance frameworks
• Strong attention to detail and on-time completion of deliverables
• Professionalism in dealing with all levels of management and staff
• Excellent verbal and written communication, presentation, and problem-solving skills
• Self-starter with strong organizational and time management skills, self-directed, and able to handle multiple priorities with demanding timeframes
• Ability to work collaboratively with colleagues and staff to foster a high-quality, team-oriented environment that drives results
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack)
• Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship
• a bachelor's degree in a related IT discipline
• Experience with SIP protocols
• Experience maintaining a high availability telecommunications infrastructure
• Experience with VOIP environments (such as Asterisk, Kamailio, RTPEngine and Cisco)
• Experience administering NoSQL databases with Couchbase or MongoDB
• Experience in designing, developing, tuning, optimizing, deploying, and updating NoSQL instances and Couchbase or MongoDB dataset