Project Manager

Recruitr.io is recruiting on behalf of an unnamed growing US-based eCommerce agency. The Project Manager / Operations Manager will oversee client project delivery, streamline internal operations, plan resources and support the agency as it scales.

Responsibilities:

• Oversee multiple eCommerce and digital projects from initial briefing through to delivery
• Manage project timelines, deliverables, budgets and resources to ensure work is delivered on time and to a high standard
• Coordinate cross-functional teams, including developers, designers, strategists, marketers and account managers
• Identify potential bottlenecks, manage project risks and proactively resolve delivery challenges
• Maintain clear communication between internal teams, senior leadership and client stakeholders
• Take ownership of day-to-day agency operations, ensuring teams are working efficiently and effectively
• Review, implement and optimise internal workflows, systems and processes
• Manage resource allocation, capacity planning and team workloads across multiple client accounts
• Establish project management best practices, reporting structures and operational KPIs
• Identify opportunities to improve productivity, profitability and overall agency performance
• Support leadership with operational planning and scaling the business
• Work closely with agency leadership to align project delivery with wider business objectives
• Ensure accountability across teams and maintain visibility of project progress
• Facilitate internal meetings, project reviews and delivery updates
• Build strong relationships with internal stakeholders and, where required, external clients

Requirements:

• Proven experience in a Project Manager, Delivery Manager, Operations Manager or similar role within a digital, eCommerce or marketing agency
• Strong understanding of eCommerce platforms such as Shopify, Shopify Plus, Magento / Adobe Commerce or BigCommerce
• Experience managing multidisciplinary teams across design, development, marketing and client services
• Strong knowledge of project management methodologies, resource planning and agency workflows
• Commercial awareness, including project budgets, utilisation, delivery efficiency and profitability
• Excellent organisational, communication and stakeholder management skills
• Comfortable working autonomously in a remote, fast-paced and growing agency environment
• Understand the challenges of managing multiple clients, projects and internal delivery teams simultaneously
• Can combine hands-on project management with a broader operational and commercial mindset
• Have experience implementing processes and systems that improve agency efficiency and scalability
• Are proactive, organised and comfortable taking ownership in a growing business
• Ideally, previous experience working specifically within an eCommerce agency, managing multiple client projects and delivery teams
• Have progressed through project management, delivery or operations roles within an eCommerce or digital agency