Technical Customer Success Manager

Miovision develops traffic technology for transportation networks. The Technical Customer Success Manager owns post-sales customer relationships, monitors account health, and drives retention and revenue growth by providing customers with technical guidance, problem-solving, training, and support throughout onboarding and adoption.

Responsibilities:

• Own the Customer Journey: Manage relationships from onboarding through renewal to maximize retention and drive long-term revenue growth
• Build Trusted Relationships: Establish deep, lasting connections with executive sponsors, key municipal contacts, and daily end-users
• Navigate Risk Proactively: Continually monitor account health metrics, risks, escalations, and opportunities to steer clients toward optimal outcomes
• Advocate Internally: Advocate for customers internally and work with cross-functional counterparts to improve the customer experience. Coordinate with the product team on documentation, customer enablement, and product specifications
• Accelerate Value Realization: Create and deliver clear, accessible training content so customers realize immediate ROI from their investment
• Customer Support: Support customer solution design, technical documentation, and integration implementation plans to ensure adoption of the Miovision solutions
• Bridge Adoption Gaps: Identify precisely where a customer is stuck versus where they want to be, creating clear action plans to bridge the gap and expand their network
• Technical Problem Solving: Resolve complex product issues for customers and the distributor network
• Travel: Travel is required up to 30% across the US and Canada to provide on-site consulting work to clients

Requirements:

• candidates must be located within one of these states to be considered for the opportunity
• Solid understanding of Intelligent Transportation Systems (ITS) and prior ITS or transportation experience working with a traffic/transportation technology manufacturer, or directly within a city or municipality is essential
• You have an established track record of success in account management, project management, installation, or configuration in a technical field supporting customers in a business-to-business (B2B) or business-to-government (B2G) environment
• You have exceptional oral and written communication skills with the natural ability to communicate across all levels of an organization
• Skilled at consulting including team facilitation, business case development, business analysis, process mapping, and process redesign
• Ability tomanage implementation including requirements analysis, design, configuration, testing, training, change management, and support
• You have the ability to align technical concepts with customer requirements and an analytical mindset to solve complex business issues
• You bring a practical understanding of product development and engineering processes
• You are ready to travel up to 30% across the US and Canada
• Active memberships or certifications in industry groups like the International Municipal Signal Association (IMSA); Intelligent Transportation Society of America (ITSA); or Institute of Transportation Engineers (ITE) will make your profile stand out
• Experience with networking and the Internet of Things (IoT) is an asset
• Degree or diploma in Civil Engineering, Transportation Engineering, Urban Planning or other related disciplines is an asset (a formal credential is not required - we strongly encourage candidates with equivalent industry experience to apply)