Customer Service Representative – Remote

Direct Meds is hiring a Customer Service Representative to support its telehealth and partner clinic network. The role helps patients navigate their care, resolves inquiries, coordinates with internal teams, and documents interactions while delivering a professional and compassionate customer experience.

Responsibilities:

• Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner
• Assist patients with account questions, order updates, and navigate the treatment process
• Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience
• Accurately document all customer interactions in internal systems
• Resolve issues with empathy while maintaining a high level of customer satisfaction
• Meet performance goals for response times, quality, and patient experience

Requirements:

• Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Comfortable working in a fast-paced, remote environment
• Ability to multitask while maintaining a positive and professional demeanor
• Proficiency with computers and customer support platforms
• A reliable personal laptop or desktop computer
• A quality headset for calls
• High-speed internet connection
• Experience in healthcare, telehealth, or wellness industries
• Familiarity with EMR, CRM, or ticketing systems
• Experience supporting patients in a remote environment
• Knowledge of GLP-1 medications, HRT, peptides, or wellness programs