Director of Artificial Intelligence & Innovation Milford, Ohio

Jeff Wyler Automotive Family is seeking a technology leader to shape the organization’s future through artificial intelligence. The Director will lead AI strategy, evaluate emerging technologies, develop and implement AI solutions, and establish an AI function to support organizational growth.

Responsibilities:

• Develop and execute a comprehensive AI strategy aligned with organizational objectives
• Identify opportunities to leverage AI across sales, service, customer experience, marketing, finance, human resources, and dealership operations
• Stay at the forefront of developments in artificial intelligence, including advancements from OpenAI, Meta, Anthropic, Google, and other leading technology organizations
• Evaluate emerging AI technologies and determine their potential applications within our business
• Partner directly with executive leadership to establish priorities, recommend investments, and drive innovation throughout the organization
• Lead the design, development, integration, and deployment of AI solutions across the organization
• Develop and implement AI powered customer communication systems, including intelligent voice agents capable of answering calls, responding to inquiries, scheduling appointments, and supporting customer interactions
• Evaluate existing AI platforms and determine when to purchase, customize, integrate, or develop proprietary solutions
• Identify opportunities to automate business processes, improve operational efficiency, and enhance customer engagement
• Integrate AI capabilities with existing enterprise systems, customer relationship management platforms, and dealership technologies
• Establish appropriate standards for AI performance, reliability, data security, privacy, and responsible implementation
• Establish and lead the organization's artificial intelligence function
• Determine the technical resources, talent, and infrastructure required to support the company's AI objectives
• Recruit, develop, and lead a team of AI engineers, developers, and other technical specialists as business needs evolve
• Collaborate with business leaders to identify challenges and implement practical solutions
• Establish measurable performance indicators to evaluate the effectiveness and financial impact of AI initiatives
• Promote an organizational culture that embraces innovation, experimentation, and continuous improvement